Insurance Claims and Policy Processing Clerks
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
- O*NET-SOC code
43-9041.00 - Preparation Job Zone 1-2: Very Little to Some Preparation Needed
Wages
Median annual wage, U.S.$49,230
Employment, U.S.214,260
Median hourly wage$23.67
| 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|
| $37,560 | $44,270 | $49,230 | $60,490 | $73,590 |
By state (50)
| State | Employment | Median annual | Location quotient |
|---|---|---|---|
| Alabama | 2,110 | $38,140 | 0.72 |
| Alaska | 40 | $48,740 | 0.09 |
| Arizona | 8,350 | $50,530 | 1.87 |
| Arkansas | 1,500 | $45,220 | 0.83 |
| California | 23,470 | $56,800 | 0.94 |
| Colorado | 1,380 | $58,660 | 0.35 |
| Connecticut | 2,430 | $59,760 | 1.04 |
| Delaware | 720 | $49,990 | 1.07 |
| Florida | 15,920 | $47,130 | 1.16 |
| Georgia | 6,370 | $46,590 | 0.95 |
| Hawaii | 380 | $47,420 | 0.44 |
| Idaho | 580 | $47,200 | 0.49 |
| Illinois | 9,060 | $48,440 | 1.08 |
| Indiana | 5,190 | $49,240 | 1.18 |
| Iowa | 2,820 | $46,430 | 1.31 |
| Kansas | 800 | $47,960 | 0.41 |
| Kentucky | 3,030 | $48,330 | 1.10 |
| Louisiana | 1,740 | $46,800 | 0.65 |
| Maine | 1,710 | $58,890 | 1.94 |
| Maryland | 1,200 | $47,070 | 0.32 |
| Massachusetts | 4,820 | $52,910 | 0.96 |
| Michigan | 6,410 | $47,860 | 1.06 |
| Minnesota | 3,580 | $58,030 | 0.88 |
| Mississippi | 1,540 | $43,840 | 0.96 |
| Missouri | 4,510 | $46,010 | 1.11 |
| Montana | 360 | $50,890 | 0.50 |
| Nebraska | 2,520 | $48,490 | 1.78 |
| Nevada | 2,880 | $48,300 | 1.35 |
| New Hampshire | 820 | $60,650 | 0.87 |
| New Jersey | 5,000 | $59,810 | 0.85 |
| New Mexico | 920 | $41,700 | 0.77 |
| New York | 8,120 | $57,790 | 0.61 |
| North Carolina | 6,570 | $48,130 | 0.96 |
| North Dakota | 550 | $48,390 | 0.93 |
| Ohio | 11,160 | $48,380 | 1.46 |
| Oklahoma | 1,530 | $48,650 | 0.65 |
| Oregon | 2,640 | $50,890 | 0.97 |
| Pennsylvania | 7,020 | $49,420 | 0.84 |
| Rhode Island | 710 | Not available | 1.02 |
| South Carolina | 4,110 | $44,650 | 1.30 |
| South Dakota | 1,020 | $45,610 | 1.62 |
| Tennessee | 5,470 | $45,720 | 1.21 |
| Texas | 24,470 | $49,880 | 1.26 |
| Utah | 1,880 | $47,120 | 0.79 |
| Vermont | 390 | $49,260 | 0.92 |
| Virginia | 5,950 | $46,430 | 1.05 |
| Washington | 3,730 | $60,220 | 0.76 |
| West Virginia | 1,330 | $44,740 | 1.38 |
| Wisconsin | 5,140 | $49,170 | 1.27 |
| Wyoming | 170 | $46,870 | 0.44 |
Similar occupations
Similarity is our measure: the cosine of importance x level over all 120 O*NET skills, knowledge areas and abilities. It is not an O*NET finding. More.
Circles are the 20 most similar occupations, coloured by Job Zone. Lines join pairs where one is among the other's 10 most similar; darker lines are pairs O*NET also lists as related. Drag a circle to move it out of the way; select one to open it.
| # | Occupation | Job Zone | Similarity |
|---|---|---|---|
| 1 | Office Clerks, General | 1-2 | 0.974 |
| 2 | Interviewers, Except Eligibility and Loan | 3 | 0.973 |
| 3 | Receptionists and Information Clerks | 1-2 | 0.973 |
| 4 | Executive Secretaries and Executive Administrative Assistants | 3 | 0.970 |
| 5 | Claims Adjusters, Examiners, and Investigators | 4 | 0.969 |
| 6 | Loan Interviewers and Clerks | 3 | 0.968 |
| 7 | Title Examiners, Abstractors, and Searchers | 1-2 | 0.966 |
| 8 | Bill and Account Collectors | 1-2 | 0.965 |
| 9 | Medical Records Specialists | 3 | 0.964 |
| 10 | Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel | 1-2 | 0.964 |
One skill away
Among the 50 occupations most similar to Insurance Claims and Policy Processing Clerks, those at the same Job Zone or lower, where exactly one skill rated at least 3 in importance needs a level more than 0.75 points higher (on O*NET's 0-7 level scale). Our definition. Change the thresholds.
| Occupation | Skill to build | Level gap | Similarity |
|---|---|---|---|
| Bill and Account Collectors | Persuasion | 0.87 | 0.965 |
| Correspondence Clerks | Writing | 1.00 | 0.959 |
| Hotel, Motel, and Resort Desk Clerks | Management of Personnel Resources | 1.00 | 0.955 |
| Procurement Clerks | Active Learning | 0.87 | 0.948 |
| Dispatchers, Except Police, Fire, and Ambulance | Coordination | 0.87 | 0.941 |
Software to learn next
Software used by at least 3 of the 20 occupations most similar to Insurance Claims and Policy Processing Clerks, excluding software Insurance Claims and Policy Processing Clerks already lists and any you named. Ranked by how many of them use it, weighted by how much more common it is among them than across all occupations (lift). Our ranking.
| Software | Similar jobs using it | Lift |
|---|---|---|
| Microsoft Dynamics | 13 of 20 | 5.1x |
| Zoom | 7 of 20 | 6.2x |
| LexisNexis | 7 of 20 | 5.7x |
| HMS | 4 of 20 | 20.5x |
| Intuit QuickBooks | 8 of 20 | 4.4x |
| Sage 50 Accounting | 6 of 20 | 6.6x |
| Dropbox | 5 of 20 | 9.2x |
| Blackbaud The Raiser's Edge | 6 of 20 | 6.3x |
| Microsoft Publisher | 8 of 20 | 3.9x |
| ADP Workforce Now | 5 of 20 | 8.9x |
Skills
From O*NET data. Importance is rated 1 to 5 and level 0 to 7.
| Skill | Type | Importance | Level |
|---|---|---|---|
| Reading Comprehension | Essential skill | 3.50 | 3.50 |
| Time Management | Transferable skill | 3.50 | 3.00 |
| Speaking | Essential skill | 3.38 | 3.25 |
| Active Listening | Essential skill | 3.25 | 3.50 |
| Critical Thinking | Essential skill | 3.25 | 3.38 |
| Service Orientation | Transferable skill | 3.12 | 3.25 |
| Writing | Essential skill | 3.12 | 3.12 |
| Social Perceptiveness | Transferable skill | 3.12 | 2.88 |
| Coordination | Transferable skill | 3.12 | 2.75 |
| Complex Problem Solving | Transferable skill | 3.00 | 2.88 |
| Judgment and Decision Making | Transferable skill | 3.00 | 2.88 |
| Monitoring | Essential skill | 3.00 | 2.88 |
| Negotiation | Transferable skill | 2.88 | 2.88 |
| Persuasion | Transferable skill | 2.75 | 2.75 |
| Active Learning | Essential skill | 2.62 | 2.75 |
| Learning Strategies | Essential skill | 2.62 | 2.38 |
| Systems Analysis | Transferable skill | 2.62 | 2.38 |
| Systems Evaluation | Transferable skill | 2.62 | 2.12 |
| Instructing | Transferable skill | 2.50 | 2.25 |
| Mathematics | Essential skill | 2.38 | 2.38 |
| Management of Personnel Resources | Transferable skill | 2.00 | 2.00 |
| Operations Monitoring | Transferable skill | 1.88 | 1.25 |
| Programming | Transferable skill | 1.62 | 0.88 |
| Quality Control Analysis | Transferable skill | 1.62 | 0.75 |
| Management of Financial Resources | Transferable skill | 1.50 | 0.75 |
| Management of Material Resources | Transferable skill | 1.38 | 0.62 |
| Operations Analysis | Transferable skill | 1.38 | 0.62 |
| Operation and Control | Transferable skill | 1.25 | not rated |
| Science | Essential skill | 1.12 | not rated |
| Technology Design | Transferable skill | 1.12 | not rated |
| Troubleshooting | Transferable skill | 1.12 | not rated |
| Equipment Maintenance | Transferable skill | 1.00 | not rated |
| Equipment Selection | Transferable skill | 1.00 | not rated |
| Installation | Transferable skill | 1.00 | not rated |
| Repairing | Transferable skill | 1.00 | not rated |
Knowledge (33) and abilities (52)
| Name | Importance | Level |
|---|---|---|
| Customer and Personal Service | 4.22 | 5.17 |
| Administrative | 3.88 | 5.02 |
| English Language | 3.59 | 3.39 |
| Computers and Electronics | 3.00 | 3.54 |
| Mathematics | 2.91 | 3.02 |
| Administration and Management | 2.44 | 2.40 |
| Communications and Media | 2.23 | 2.34 |
| Production and Processing | 2.22 | 1.58 |
| Law and Government | 2.16 | 1.66 |
| Economics and Accounting | 2.06 | 1.83 |
| Education and Training | 1.99 | 1.89 |
| Telecommunications | 1.92 | 0.90 |
| Personnel and Human Resources | 1.84 | 0.96 |
| Psychology | 1.80 | 1.40 |
| Sales and Marketing | 1.75 | 1.33 |
| Medicine and Dentistry | 1.73 | 0.90 |
| Public Safety and Security | 1.65 | 1.01 |
| Therapy and Counseling | 1.46 | not rated |
| Sociology and Anthropology | 1.44 | 0.75 |
| Transportation | 1.35 | 0.68 |
| Geography | 1.34 | not rated |
| Philosophy and Theology | 1.31 | not rated |
| Biology | 1.29 | not rated |
| Building and Construction | 1.28 | not rated |
| Foreign Language | 1.22 | not rated |
| Engineering and Technology | 1.21 | not rated |
| Mechanical | 1.19 | not rated |
| Physics | 1.17 | not rated |
| History and Archeology | 1.10 | not rated |
| Design | 1.09 | not rated |
| Fine Arts | 1.04 | not rated |
| Chemistry | 1.01 | not rated |
| Food Production | 1.01 | not rated |
| Name | Importance | Level |
|---|---|---|
| Written Comprehension | 3.62 | 3.62 |
| Oral Comprehension | 3.62 | 3.50 |
| Near Vision | 3.50 | 3.75 |
| Speech Recognition | 3.50 | 3.62 |
| Oral Expression | 3.50 | 3.50 |
| Speech Clarity | 3.50 | 3.00 |
| Written Expression | 3.38 | 3.25 |
| Information Ordering | 3.38 | 3.00 |
| Deductive Reasoning | 3.38 | 2.62 |
| Problem Sensitivity | 3.25 | 2.62 |
| Category Flexibility | 3.12 | 3.12 |
| Inductive Reasoning | 3.12 | 2.62 |
| Selective Attention | 2.88 | 2.50 |
| Perceptual Speed | 2.75 | 2.38 |
| Number Facility | 2.62 | 3.00 |
| Flexibility of Closure | 2.62 | 2.62 |
| Mathematical Reasoning | 2.62 | 2.25 |
| Time Sharing | 2.62 | 2.25 |
| Far Vision | 2.62 | 2.00 |
| Fluency of Ideas | 2.38 | 2.38 |
| Speed of Closure | 2.38 | 2.38 |
| Memorization | 2.38 | 2.25 |
| Originality | 2.25 | 2.12 |
| Auditory Attention | 2.25 | 2.00 |
| Visual Color Discrimination | 2.12 | 1.88 |
| Trunk Strength | 2.12 | 1.62 |
| Hearing Sensitivity | 2.00 | 1.62 |
| Visualization | 2.00 | 1.62 |
| Finger Dexterity | 2.00 | 1.25 |
| Wrist-Finger Speed | 1.88 | 1.62 |
| Control Precision | 1.88 | 1.12 |
| Arm-Hand Steadiness | 1.88 | 1.00 |
| Manual Dexterity | 1.88 | 1.00 |
| Dynamic Strength | 1.62 | 0.75 |
| Depth Perception | 1.25 | not rated |
| Multilimb Coordination | 1.25 | not rated |
| Rate Control | 1.25 | not rated |
| Reaction Time | 1.25 | not rated |
| Response Orientation | 1.25 | not rated |
| Spatial Orientation | 1.25 | not rated |
| Speed of Limb Movement | 1.25 | not rated |
| Extent Flexibility | 1.12 | not rated |
| Glare Sensitivity | 1.12 | not rated |
| Peripheral Vision | 1.12 | not rated |
| Sound Localization | 1.12 | not rated |
| Stamina | 1.12 | not rated |
| Static Strength | 1.12 | not rated |
| Dynamic Flexibility | 1.00 | not rated |
| Explosive Strength | 1.00 | not rated |
| Gross Body Coordination | 1.00 | not rated |
| Gross Body Equilibrium | 1.00 | not rated |
| Night Vision | 1.00 | not rated |
Software used
Examples from O*NET data. "Hot" and "in demand" are O*NET flags for technologies often listed in job postings.
- Microsoft Excel in demand
- Microsoft Office software in demand
- Microsoft Outlook in demand
- Microsoft PowerPoint in demand
- Microsoft Word in demand
- Microsoft Access hot
- Microsoft Windows hot
- Account management software
- Alpha Software Alpha Five
- Automated information system software
- Billing software
- Claim processing system software
- Database software
- GroupMe
- Healthcare common procedure coding system HCPCS
- IBM Check Processing Control System CPSC
- IBM Lotus Notes
- InSystems Calligo Enterprise
- Insurance rating software
- Medical condition coding software
- Medical procedure coding software
- MicroFocus GroupWise
- Microsoft Internet Explorer
- Policy issuance system software
- St. Paul Travelers e-CARMA
- Web browser software
- Xactware Xactimate
Where it concentrates
Metro areas ranked by BLS location quotient: the occupation's share of the area's jobs divided by its share of all US jobs. Above 1 means more concentrated than the nation. Metros employing fewer than 100 are left out.
| Metro area | Employment | Location quotient | Median annual |
|---|---|---|---|
| Bloomington, IL | 890 | 7.36 | $46,040 |
| Lansing-East Lansing, MI | 1,650 | 5.50 | $39,780 |
| Olympia-Lacey-Tumwater, WA | 820 | 4.55 | $61,390 |
| Abilene, TX | 410 | 3.92 | $40,610 |
| Columbia, SC | 1,870 | 3.45 | $38,760 |
| Dubuque, IA | 240 | 3.02 | $46,040 |
| El Paso, TX | 1,270 | 2.71 | $30,540 |
| Mobile, AL | 590 | 2.48 | $35,140 |
| Hattiesburg, MS | 210 | 2.45 | $36,800 |
| Des Moines-West Des Moines, IA | 1,360 | 2.44 | $46,770 |