JobAfterNext

Claims Adjusters, Examiners, and Investigators

Review settled claims to determine that payments and settlements are made in accordance with company practices and procedures. Confer with legal counsel on claims requiring litigation. May also settle insurance claims.

Wages

Median annual wage, U.S.$78,000
Employment, U.S.324,230
Median hourly wage$37.50
Annual wage percentiles, U.S., May 2025
10th25thMedian75th90th
$48,850$61,160$78,000$98,030$117,040
By state (51)
StateEmploymentMedian annualLocation quotient
Alabama4,040$79,7100.92
Alaska220$87,6700.33
Arizona13,830$65,1102.05
Arkansas2,660$73,9200.98
California24,290$91,7900.64
Colorado5,680$77,6200.95
Connecticut3,190$88,3300.90
Delaware$72,370
District of Columbia360$101,1500.24
Florida28,100$76,9201.36
Georgia$73,320
Hawaii900$79,0800.69
Idaho1,320$77,3400.74
Illinois14,210$77,0101.12
Indiana4,340$73,5600.65
Iowa3,930$72,6401.21
Kansas4,570$77,2901.53
Kentucky3,670$73,8400.88
Louisiana3,340$65,2200.83
Maine1,650$78,5901.23
Maryland$95,560
Massachusetts5,070$83,7400.67
Michigan6,640$78,8500.72
Minnesota5,530$78,3500.90
Mississippi$77,100
Missouri6,200$75,8401.01
Montana1,230$63,8601.15
Nebraska3,160$75,8301.48
Nevada$62,730
New Hampshire880$83,8900.62
New Jersey9,650$95,6901.08
New Mexico1,280$67,9300.71
New York17,330$87,1300.86
North Carolina9,880$75,3100.96
North Dakota750$65,4600.84
Ohio13,650$67,9901.18
Oklahoma4,140$71,2601.16
Oregon2,950$81,6400.72
Pennsylvania13,270$77,2901.05
Rhode Island1,150$86,5201.10
South Carolina4,130$75,3700.86
South Dakota1,030$78,9001.08
Tennessee6,390$78,0100.93
Texas29,220$78,8001.00
Utah2,440$69,0000.67
Vermont280$83,9700.44
Virginia7,860$74,2400.92
Washington6,180$80,7000.83
West Virginia1,340$67,2900.92
Wisconsin8,760$78,1601.43
Wyoming180$76,4000.30

Similar occupations

Similarity is our measure: the cosine of importance x level over all 120 O*NET skills, knowledge areas and abilities. It is not an O*NET finding. More.

#OccupationJob ZoneSimilarity
1Tax Examiners and Collectors, and Revenue Agents30.976
2Insurance Underwriters40.971
3Loan Interviewers and Clerks30.969
4Insurance Claims and Policy Processing Clerks1-20.969
5Credit Counselors40.967
6Eligibility Interviewers, Government Programs30.964
7Clinical Research Coordinators40.963
8Interviewers, Except Eligibility and Loan30.963
9Procurement Clerks1-20.963
10Bill and Account Collectors1-20.962

One skill away

Among the 50 occupations most similar to Claims Adjusters, Examiners, and Investigators, those at the same Job Zone or lower, where exactly one skill rated at least 3 in importance needs a level more than 0.75 points higher (on O*NET's 0-7 level scale). Our definition. Change the thresholds.

OccupationSkill to buildLevel gapSimilarity
Compensation, Benefits, and Job Analysis SpecialistsSystems Analysis1.000.954
Document Management SpecialistsSystems Analysis0.760.952
Equal Opportunity Representatives and OfficersPersuasion1.000.950

Software to learn next

Software used by at least 3 of the 20 occupations most similar to Claims Adjusters, Examiners, and Investigators, excluding software Claims Adjusters, Examiners, and Investigators already lists and any you named. Ranked by how many of them use it, weighted by how much more common it is among them than across all occupations (lift). Our ranking.

SoftwareSimilar jobs using itLift
Microsoft Dynamics12 of 204.7x
Web browser software19 of 202.0x
Fannie Mae Desktop Underwriter3 of 2046.2x
Oracle PeopleSoft7 of 204.1x
LexisNexis5 of 204.0x
FileMaker Pro6 of 202.9x
SAP Business Objects4 of 203.6x
IBM Lotus 1-2-33 of 204.9x
Fund accounting software3 of 203.8x
Scheduling software4 of 202.6x

Skills

From O*NET data. Importance is rated 1 to 5 and level 0 to 7.

SkillTypeImportanceLevel
Reading ComprehensionEssential skill 4.12 4.50
Active ListeningEssential skill 4.00 4.25
Critical ThinkingEssential skill 4.00 4.25
SpeakingEssential skill 3.88 4.00
Judgment and Decision MakingTransferable skill 3.75 3.75
WritingEssential skill 3.62 3.88
Complex Problem SolvingTransferable skill 3.50 3.38
MonitoringEssential skill 3.38 3.88
Social PerceptivenessTransferable skill 3.38 3.38
Active LearningEssential skill 3.25 3.50
CoordinationTransferable skill 3.25 3.12
NegotiationTransferable skill 3.12 3.25
Service OrientationTransferable skill 3.12 3.00
Time ManagementTransferable skill 3.00 3.00
Systems AnalysisTransferable skill 3.00 2.62
Systems EvaluationTransferable skill 2.88 3.12
PersuasionTransferable skill 2.88 3.00
MathematicsEssential skill 2.88 2.88
Management of Personnel ResourcesTransferable skill 2.75 2.75
Quality Control AnalysisTransferable skill 2.62 2.50
InstructingTransferable skill 2.50 2.88
Learning StrategiesEssential skill 2.50 2.75
Management of Financial ResourcesTransferable skill 2.12 1.88
ProgrammingTransferable skill 2.12 1.50
Operations MonitoringTransferable skill 1.88 1.25
Management of Material ResourcesTransferable skill 1.75 1.38
Technology DesignTransferable skill 1.75 0.75
TroubleshootingTransferable skill 1.62 0.88
Operations AnalysisTransferable skill 1.50 0.88
ScienceEssential skill 1.38 0.50
Equipment SelectionTransferable skill 1.12not rated
Operation and ControlTransferable skill 1.12not rated
Equipment MaintenanceTransferable skill 1.00not rated
InstallationTransferable skill 1.00not rated
RepairingTransferable skill 1.00not rated
Knowledge (33) and abilities (52)
Knowledge
NameImportanceLevel
Customer and Personal Service 4.70 6.25
English Language 4.42 4.11
Administrative 3.82 5.13
Mathematics 3.66 3.75
Computers and Electronics 3.43 3.99
Law and Government 3.31 3.31
Administration and Management 3.08 3.35
Economics and Accounting 3.04 3.31
Education and Training 2.91 3.01
Psychology 2.88 3.17
Medicine and Dentistry 2.72 2.28
Communications and Media 2.71 2.31
Therapy and Counseling 2.58 2.43
Personnel and Human Resources 2.43 2.17
Telecommunications 2.33 1.60
Public Safety and Security 2.29 1.87
Building and Construction 2.11 1.82
Sales and Marketing 2.08 2.01
Production and Processing 2.06 1.71
Transportation 2.03 1.82
Sociology and Anthropology 1.91 1.48
Mechanical 1.89 1.58
Biology 1.87 1.32
Geography 1.85 1.44
Foreign Language 1.83 0.89
Engineering and Technology 1.76 1.40
Physics 1.56 1.17
Philosophy and Theology 1.54 1.12
Chemistry 1.54 0.90
Design 1.40not rated
History and Archeology 1.30not rated
Fine Arts 1.14not rated
Food Production 1.03not rated
Abilities
NameImportanceLevel
Written Comprehension 4.38 4.38
Oral Comprehension 4.12 4.50
Oral Expression 4.12 4.50
Deductive Reasoning 4.00 4.38
Inductive Reasoning 4.00 4.38
Written Expression 3.88 4.12
Near Vision 3.88 4.00
Problem Sensitivity 3.62 3.88
Speech Clarity 3.62 3.50
Speech Recognition 3.50 3.62
Information Ordering 3.50 3.50
Category Flexibility 3.38 3.62
Flexibility of Closure 3.25 3.38
Number Facility 3.00 3.25
Speed of Closure 3.00 3.25
Mathematical Reasoning 3.00 3.12
Perceptual Speed 3.00 2.62
Selective Attention 3.00 2.62
Far Vision 2.88 3.00
Fluency of Ideas 2.75 2.88
Memorization 2.62 2.62
Originality 2.62 2.62
Time Sharing 2.62 2.38
Visualization 2.50 2.38
Auditory Attention 2.38 2.12
Trunk Strength 2.38 1.62
Visual Color Discrimination 2.12 1.75
Wrist-Finger Speed 2.00 1.38
Hearing Sensitivity 1.88 1.38
Arm-Hand Steadiness 1.75 1.00
Finger Dexterity 1.75 1.00
Manual Dexterity 1.75 0.88
Depth Perception 1.50 0.88
Control Precision 1.50 0.62
Dynamic Strength 1.50 0.50
Spatial Orientation 1.38 0.62
Speed of Limb Movement 1.12not rated
Dynamic Flexibility 1.00not rated
Explosive Strength 1.00not rated
Extent Flexibility 1.00not rated
Glare Sensitivity 1.00not rated
Gross Body Coordination 1.00not rated
Gross Body Equilibrium 1.00not rated
Multilimb Coordination 1.00not rated
Night Vision 1.00not rated
Peripheral Vision 1.00not rated
Rate Control 1.00not rated
Reaction Time 1.00not rated
Response Orientation 1.00not rated
Sound Localization 1.00not rated
Stamina 1.00not rated
Static Strength 1.00not rated

Software used

Examples from O*NET data. "Hot" and "in demand" are O*NET flags for technologies often listed in job postings.

All 73
  • CCC Pathways Image Management Solution
  • CCC TL2000 Solution
  • CGI INSideOUT
  • CGI-AMS BureauLink Enterprise
  • CSC Automated Work Distributor AWD
  • CSC Colossus
  • CSC Fault Evaluator
  • Captiva InputAccel
  • Castek Insure3 Claims
  • Claims processing administration and management software
  • Clear Technology Tranzax
  • Computerized voice stress analyzer CVSA software
  • Corporate Systems ClaimsPro
  • Covansys ClaimConnect
  • Datanex ClaimTrac
  • Document management system software
  • Fair Isaac Claims Advisor
  • Fair Isaac SmartAdvisor
  • First Notice Systems ClaimCapture
  • Healthcare common procedure coding system HCPCS
  • Hummingbird Legal Bill Review
  • Hyland OnBase Enterprise Content Management
  • IBM Fraud and Abuse Management System
  • ISO ClaimSearch
  • ISO NetMap for Claims
  • InSystems Calligo Document Management System
  • Injury Sciences EDR InSight
  • Insurance claims fraud detection software
  • LexisNexis RiskWise
  • Magnify Predictive Targeting System
  • MapScenes Evidence Recorder
  • MapScenes Pro
  • Medical condition coding software
  • Medical procedure coding software
  • Microsoft Publisher
  • PhotoModeler
  • Property damage, bodily injury, and liability estimation software
  • QwikQuote software
  • Simsol for Adjusters
  • StrataCare StrataWare eReview
  • Tropics Claims Reserve Management
  • Turtle Creek Software Goldenseal Architect
  • Visual Statement Investigator Suite

Where it concentrates

Metro areas ranked by BLS location quotient: the occupation's share of the area's jobs divided by its share of all US jobs. Above 1 means more concentrated than the nation. Metros employing fewer than 100 are left out.

Metro areaEmploymentLocation quotientMedian annual
Macon-Bibb County, GA1,5807.96$58,910
Olympia-Lacey-Tumwater, WA9103.36$78,460
Helena, MT2602.84$81,080
Great Falls, MT1902.56$48,330
Winston-Salem, NC1,4302.53$75,310
Des Moines-West Des Moines, IA2,1002.49$73,710
Tampa-St. Petersburg-Clearwater, FL7,2402.40$77,990
Atlanta-Sandy Springs-Roswell, GA13,8302.29$75,770
Phoenix-Mesa-Chandler, AZ11,3502.29$64,370
Lakeland-Winter Haven, FL1,2202.21$73,880

More metros, other thresholds