Interviewers, Except Eligibility and Loan
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
- O*NET-SOC code
43-4111.00 - Preparation Job Zone Three: Medium Preparation Needed
Wages
Median annual wage, U.S.$45,920
Employment, U.S.148,060
Median hourly wage$22.08
| 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|
| $33,900 | $38,330 | $45,920 | $53,090 | $62,810 |
By state (50)
| State | Employment | Median annual | Location quotient |
|---|---|---|---|
| Alabama | 3,120 | $34,180 | 1.55 |
| Alaska | 80 | $47,630 | 0.25 |
| Arizona | 2,630 | $43,200 | 0.85 |
| Arkansas | 2,990 | $37,150 | 2.41 |
| California | 22,250 | $56,880 | 1.28 |
| Colorado | 5,360 | $49,660 | 1.96 |
| Connecticut | 1,210 | $47,980 | 0.75 |
| Delaware | 570 | $49,010 | 1.23 |
| District of Columbia | 640 | $49,730 | 0.96 |
| Florida | 7,420 | $43,500 | 0.78 |
| Georgia | 1,910 | $41,450 | 0.41 |
| Hawaii | $35,680 | ||
| Idaho | 560 | $39,450 | 0.68 |
| Illinois | 2,240 | $43,200 | 0.39 |
| Indiana | 3,280 | $40,510 | 1.08 |
| Iowa | 1,800 | $39,520 | 1.21 |
| Kansas | 3,640 | $39,430 | 2.66 |
| Kentucky | 1,050 | $40,490 | 0.55 |
| Louisiana | 4,440 | $37,190 | 2.41 |
| Maine | 1,000 | $43,830 | 1.64 |
| Maryland | 2,510 | $47,550 | 0.95 |
| Massachusetts | 3,050 | $50,340 | 0.88 |
| Michigan | 4,590 | $44,180 | 1.09 |
| Minnesota | 1,950 | $49,980 | 0.69 |
| Mississippi | 2,200 | $35,110 | 1.98 |
| Missouri | 3,470 | $38,940 | 1.24 |
| Montana | 760 | $42,970 | 1.56 |
| Nebraska | 2,280 | $44,130 | 2.34 |
| Nevada | 2,190 | $42,340 | 1.49 |
| New Hampshire | 1,390 | $48,890 | 2.13 |
| New Jersey | 4,170 | $47,380 | 1.02 |
| New York | 9,260 | $55,410 | 1.00 |
| North Carolina | 2,330 | $39,200 | 0.50 |
| North Dakota | 160 | $38,590 | 0.39 |
| Ohio | 6,730 | $42,480 | 1.27 |
| Oklahoma | 1,480 | $39,130 | 0.91 |
| Oregon | 1,710 | $50,730 | 0.91 |
| Pennsylvania | 3,640 | $44,070 | 0.63 |
| Rhode Island | 370 | $49,780 | 0.77 |
| South Carolina | 940 | $38,830 | 0.43 |
| South Dakota | 590 | $43,930 | 1.36 |
| Tennessee | 1,660 | $39,340 | 0.53 |
| Texas | 13,930 | $43,980 | 1.04 |
| Utah | 570 | $41,530 | 0.34 |
| Vermont | 380 | $49,480 | 1.33 |
| Virginia | 2,250 | $44,280 | 0.58 |
| Washington | 3,050 | $51,090 | 0.90 |
| West Virginia | 2,480 | $36,480 | 3.71 |
| Wisconsin | 1,130 | $46,070 | 0.40 |
| Wyoming | 420 | $40,050 | 1.56 |
Similar occupations
Similarity is our measure: the cosine of importance x level over all 120 O*NET skills, knowledge areas and abilities. It is not an O*NET finding. More.
Circles are the 20 most similar occupations, coloured by Job Zone. Lines join pairs where one is among the other's 10 most similar; darker lines are pairs O*NET also lists as related. Drag a circle to move it out of the way; select one to open it.
| # | Occupation | Job Zone | Similarity |
|---|---|---|---|
| 1 | Eligibility Interviewers, Government Programs | 3 | 0.974 |
| 2 | Insurance Claims and Policy Processing Clerks | 1-2 | 0.973 |
| 3 | Receptionists and Information Clerks | 1-2 | 0.969 |
| 4 | Switchboard Operators, Including Answering Service | 1-2 | 0.964 |
| 5 | Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | 1-2 | 0.963 |
| 6 | Claims Adjusters, Examiners, and Investigators | 4 | 0.963 |
| 7 | Customer Service Representatives | 1-2 | 0.962 |
| 8 | Medical Secretaries and Administrative Assistants | 1-2 | 0.960 |
| 9 | Bill and Account Collectors | 1-2 | 0.959 |
| 10 | Office Clerks, General | 1-2 | 0.959 |
One skill away
Among the 50 occupations most similar to Interviewers, Except Eligibility and Loan, those at the same Job Zone or lower, where exactly one skill rated at least 3 in importance needs a level more than 0.75 points higher (on O*NET's 0-7 level scale). Our definition. Change the thresholds.
| Occupation | Skill to build | Level gap | Similarity |
|---|---|---|---|
| Tax Examiners and Collectors, and Revenue Agents | Mathematics | 1.13 | 0.952 |
| Brokerage Clerks | Mathematics | 1.38 | 0.946 |
| Private Detectives and Investigators | Critical Thinking | 0.87 | 0.940 |
| Gambling Cage Workers | Mathematics | 0.76 | 0.937 |
| First-Line Supervisors of Personal Service Workers | Management of Personnel Resources | 1.00 | 0.937 |
Software to learn next
Software used by at least 3 of the 20 occupations most similar to Interviewers, Except Eligibility and Loan, excluding software Interviewers, Except Eligibility and Loan already lists and any you named. Ranked by how many of them use it, weighted by how much more common it is among them than across all occupations (lift). Our ranking.
| Software | Similar jobs using it | Lift |
|---|---|---|
| Microsoft Publisher | 10 of 20 | 4.9x |
| Healthcare common procedure coding system HCPCS | 7 of 20 | 8.1x |
| Intuit QuickBooks | 9 of 20 | 4.9x |
| ADP Workforce Now | 6 of 20 | 10.7x |
| Data entry software | 6 of 20 | 10.3x |
| Document management system software | 5 of 20 | 14.4x |
| LexisNexis | 7 of 20 | 5.7x |
| HMS | 4 of 20 | 20.5x |
| Billing software | 5 of 20 | 10.5x |
| Alpha Software Alpha Five | 3 of 20 | 46.2x |
Skills
From O*NET data. Importance is rated 1 to 5 and level 0 to 7.
| Skill | Type | Importance | Level |
|---|---|---|---|
| Active Listening | Essential skill | 4.00 | 4.00 |
| Speaking | Essential skill | 3.88 | 4.00 |
| Reading Comprehension | Essential skill | 3.50 | 3.62 |
| Social Perceptiveness | Transferable skill | 3.38 | 3.25 |
| Writing | Essential skill | 3.25 | 3.38 |
| Critical Thinking | Essential skill | 3.25 | 3.25 |
| Service Orientation | Transferable skill | 3.25 | 3.25 |
| Time Management | Transferable skill | 3.25 | 3.25 |
| Complex Problem Solving | Transferable skill | 3.12 | 3.12 |
| Monitoring | Essential skill | 3.00 | 3.12 |
| Negotiation | Transferable skill | 3.00 | 3.12 |
| Persuasion | Transferable skill | 3.00 | 3.12 |
| Coordination | Transferable skill | 3.00 | 3.00 |
| Active Learning | Essential skill | 2.88 | 3.00 |
| Instructing | Transferable skill | 2.88 | 2.88 |
| Learning Strategies | Essential skill | 2.88 | 2.88 |
| Management of Personnel Resources | Transferable skill | 2.88 | 2.88 |
| Judgment and Decision Making | Transferable skill | 2.62 | 2.75 |
| Systems Analysis | Transferable skill | 2.25 | 2.25 |
| Mathematics | Essential skill | 2.25 | 2.12 |
| Systems Evaluation | Transferable skill | 2.12 | 2.25 |
| Operations Monitoring | Transferable skill | 2.00 | 1.12 |
| Operations Analysis | Transferable skill | 1.88 | 1.62 |
| Programming | Transferable skill | 1.88 | 1.12 |
| Management of Financial Resources | Transferable skill | 1.50 | 0.88 |
| Management of Material Resources | Transferable skill | 1.50 | 0.88 |
| Technology Design | Transferable skill | 1.25 | not rated |
| Quality Control Analysis | Transferable skill | 1.12 | not rated |
| Equipment Maintenance | Transferable skill | 1.00 | not rated |
| Equipment Selection | Transferable skill | 1.00 | not rated |
| Installation | Transferable skill | 1.00 | not rated |
| Operation and Control | Transferable skill | 1.00 | not rated |
| Repairing | Transferable skill | 1.00 | not rated |
| Science | Essential skill | 1.00 | not rated |
| Troubleshooting | Transferable skill | 1.00 | not rated |
Knowledge (29) and abilities (52)
| Name | Importance | Level |
|---|---|---|
| Customer and Personal Service | 4.48 | 5.69 |
| English Language | 3.72 | 3.60 |
| Administrative | 3.69 | 5.10 |
| Computers and Electronics | 3.47 | 4.53 |
| Mathematics | 3.26 | 3.60 |
| Administration and Management | 3.08 | 3.23 |
| Communications and Media | 2.69 | 2.39 |
| Personnel and Human Resources | 2.54 | 2.44 |
| Therapy and Counseling | 2.54 | 2.41 |
| Public Safety and Security | 2.50 | 2.17 |
| Law and Government | 2.47 | 2.17 |
| Education and Training | 2.45 | 2.48 |
| Economics and Accounting | 2.42 | 1.46 |
| Telecommunications | 2.29 | not rated |
| Psychology | 2.21 | 3.79 |
| Sociology and Anthropology | 1.92 | 1.61 |
| Foreign Language | 1.87 | not rated |
| Medicine and Dentistry | 1.86 | 1.77 |
| Philosophy and Theology | 1.60 | not rated |
| Sales and Marketing | 1.59 | not rated |
| Transportation | 1.50 | not rated |
| Production and Processing | 1.43 | not rated |
| Geography | 1.37 | 0.98 |
| Fine Arts | 1.33 | not rated |
| Engineering and Technology | 1.17 | not rated |
| Design | 1.16 | not rated |
| Chemistry | 1.15 | not rated |
| Mechanical | 1.09 | not rated |
| History and Archeology | 1.00 | not rated |
| Name | Importance | Level |
|---|---|---|
| Oral Expression | 4.00 | 4.00 |
| Speech Clarity | 3.88 | 4.00 |
| Speech Recognition | 3.88 | 4.00 |
| Oral Comprehension | 3.88 | 3.88 |
| Written Comprehension | 3.50 | 3.88 |
| Near Vision | 3.38 | 3.75 |
| Written Expression | 3.38 | 3.38 |
| Information Ordering | 3.38 | 3.12 |
| Deductive Reasoning | 3.25 | 3.25 |
| Inductive Reasoning | 3.25 | 3.12 |
| Problem Sensitivity | 3.25 | 3.12 |
| Selective Attention | 3.25 | 3.00 |
| Category Flexibility | 3.12 | 3.12 |
| Originality | 2.50 | 2.25 |
| Fluency of Ideas | 2.38 | 2.25 |
| Flexibility of Closure | 2.25 | 2.50 |
| Memorization | 2.25 | 2.38 |
| Number Facility | 2.25 | 2.25 |
| Far Vision | 2.25 | 2.12 |
| Mathematical Reasoning | 2.25 | 2.12 |
| Time Sharing | 2.25 | 2.12 |
| Speed of Closure | 2.12 | 2.38 |
| Auditory Attention | 2.12 | 2.00 |
| Visualization | 2.12 | 1.25 |
| Perceptual Speed | 2.00 | 2.25 |
| Hearing Sensitivity | 2.00 | 2.00 |
| Finger Dexterity | 2.00 | 1.75 |
| Visual Color Discrimination | 2.00 | 1.75 |
| Arm-Hand Steadiness | 2.00 | 1.12 |
| Control Precision | 2.00 | 1.00 |
| Manual Dexterity | 2.00 | 1.00 |
| Trunk Strength | 1.62 | 0.88 |
| Glare Sensitivity | 1.50 | 0.62 |
| Wrist-Finger Speed | 1.38 | 0.50 |
| Depth Perception | 1.12 | not rated |
| Dynamic Strength | 1.12 | not rated |
| Multilimb Coordination | 1.12 | not rated |
| Response Orientation | 1.12 | not rated |
| Dynamic Flexibility | 1.00 | not rated |
| Explosive Strength | 1.00 | not rated |
| Extent Flexibility | 1.00 | not rated |
| Gross Body Coordination | 1.00 | not rated |
| Gross Body Equilibrium | 1.00 | not rated |
| Night Vision | 1.00 | not rated |
| Peripheral Vision | 1.00 | not rated |
| Rate Control | 1.00 | not rated |
| Reaction Time | 1.00 | not rated |
| Sound Localization | 1.00 | not rated |
| Spatial Orientation | 1.00 | not rated |
| Speed of Limb Movement | 1.00 | not rated |
| Stamina | 1.00 | not rated |
| Static Strength | 1.00 | not rated |
Software used
Examples from O*NET data. "Hot" and "in demand" are O*NET flags for technologies often listed in job postings.
- Microsoft Teams in demand
- Zoom in demand
- MEDITECH software hot
- Microsoft Excel hot
- Microsoft Office software hot
- Microsoft Outlook hot
- Microsoft PowerPoint hot
- Microsoft Word hot
- Oracle PeopleSoft hot
- Creative Research Systems The Survey System
- Electronic health record EHR software
- FileMaker Pro
- FluidSurveys
- Jenzabar EX
- Medical condition coding software
- Medical procedure coding software
- Microsoft Dynamics
- Nebu Dub InterViewer
- Qualtrics Insight
- RIVS automated interview software
- SAP Business Objects
- SaaS SurveyMonkey
- Statistical software
- Student information systems SIS software
- Web browser software
Where it concentrates
Metro areas ranked by BLS location quotient: the occupation's share of the area's jobs divided by its share of all US jobs. Above 1 means more concentrated than the nation. Metros employing fewer than 100 are left out.
| Metro area | Employment | Location quotient | Median annual |
|---|---|---|---|
| Morgantown, WV | 480 | 7.50 | $36,480 |
| Beckley, WV | 190 | 4.60 | $35,360 |
| Arecibo, PR | 140 | 4.37 | $22,810 |
| Jonesboro, AR | 230 | 4.06 | $37,200 |
| Hammond, LA | 180 | 3.99 | $41,390 |
| Slidell-Mandeville-Covington, LA | 370 | 3.91 | $36,170 |
| Charleston, WV | 380 | 3.87 | $37,140 |
| Dothan, AL | 200 | 3.51 | $31,180 |
| Jackson, TN | 280 | 3.43 | $38,930 |
| Mayaguez, PR | 170 | 3.39 | $21,840 |