Correspondence Clerks
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
- O*NET-SOC code
43-4021.00 - Preparation Job Zone 1-2: Very Little to Some Preparation Needed
Wages
Median annual wage, U.S.$46,800
Employment, U.S.4,290
Median hourly wage$22.50
| 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|
| $33,300 | $38,610 | $46,800 | $56,090 | $64,510 |
By state (28)
| State | Employment | Median annual | Location quotient |
|---|---|---|---|
| Arizona | 110 | $39,900 | 1.24 |
| California | 240 | $53,640 | 0.47 |
| Colorado | 50 | $45,510 | 0.59 |
| Connecticut | 70 | $61,310 | 1.52 |
| Florida | 350 | Not available | 1.27 |
| Georgia | 150 | Not available | 1.14 |
| Idaho | 40 | $51,010 | 1.64 |
| Illinois | 50 | $46,280 | 0.29 |
| Indiana | 70 | $49,710 | 0.84 |
| Louisiana | 60 | $36,790 | 1.09 |
| Maine | 40 | $49,180 | 2.47 |
| Michigan | 40 | $40,780 | 0.34 |
| Missouri | 70 | $43,400 | 0.90 |
| Nebraska | 60 | $49,800 | 1.98 |
| Nevada | 130 | $47,820 | 3.12 |
| New Hampshire | 120 | $49,730 | 6.28 |
| New Jersey | 40 | $48,510 | 0.31 |
| New York | 540 | $49,360 | 2.02 |
| North Carolina | 50 | $42,340 | 0.35 |
| Ohio | 40 | $49,700 | 0.25 |
| Oregon | 110 | $61,160 | 2.07 |
| Pennsylvania | 140 | $40,270 | 0.81 |
| South Carolina | 130 | $41,710 | 2.10 |
| Tennessee | 100 | $42,390 | 1.15 |
| Texas | 830 | $48,860 | 2.14 |
| Utah | 140 | $47,450 | 2.86 |
| Virginia | $48,310 | ||
| Wisconsin | $47,400 |
Similar occupations
Similarity is our measure: the cosine of importance x level over all 120 O*NET skills, knowledge areas and abilities. It is not an O*NET finding. More.
Circles are the 20 most similar occupations, coloured by Job Zone. Lines join pairs where one is among the other's 10 most similar; darker lines are pairs O*NET also lists as related. Drag a circle to move it out of the way; select one to open it.
| # | Occupation | Job Zone | Similarity |
|---|---|---|---|
| 1 | Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | 1-2 | 0.967 |
| 2 | Title Examiners, Abstractors, and Searchers | 1-2 | 0.967 |
| 3 | Loan Interviewers and Clerks | 3 | 0.965 |
| 4 | Office Clerks, General | 1-2 | 0.964 |
| 5 | Tax Preparers | 3 | 0.964 |
| 6 | Executive Secretaries and Executive Administrative Assistants | 3 | 0.964 |
| 7 | Tax Examiners and Collectors, and Revenue Agents | 3 | 0.963 |
| 8 | Bill and Account Collectors | 1-2 | 0.963 |
| 9 | Procurement Clerks | 1-2 | 0.961 |
| 10 | Insurance Claims and Policy Processing Clerks | 1-2 | 0.959 |
One skill away
Among the 50 occupations most similar to Correspondence Clerks, those at the same Job Zone or lower, where exactly one skill rated at least 3 in importance needs a level more than 0.75 points higher (on O*NET's 0-7 level scale). Our definition. Change the thresholds.
| Occupation | Skill to build | Level gap | Similarity |
|---|---|---|---|
| Procurement Clerks | Active Learning | 0.87 | 0.961 |
Software to learn next
Software used by at least 3 of the 20 occupations most similar to Correspondence Clerks, excluding software Correspondence Clerks already lists and any you named. Ranked by how many of them use it, weighted by how much more common it is among them than across all occupations (lift). Our ranking.
| Software | Similar jobs using it | Lift |
|---|---|---|
| Intuit QuickBooks | 11 of 20 | 6.0x |
| Sage 50 Accounting | 8 of 20 | 8.8x |
| Document management system software | 6 of 20 | 17.3x |
| Medical procedure coding software | 8 of 20 | 8.2x |
| LexisNexis | 8 of 20 | 6.5x |
| Medical condition coding software | 7 of 20 | 8.1x |
| Optical character recognition OCR software | 4 of 20 | 36.9x |
| Dropbox | 6 of 20 | 11.1x |
| ADP Workforce Now | 6 of 20 | 10.7x |
| Google Workspace software | 5 of 20 | 8.9x |
Skills
From O*NET data. Importance is rated 1 to 5 and level 0 to 7.
| Skill | Type | Importance | Level |
|---|---|---|---|
| Writing | Essential skill | 4.00 | 4.12 |
| Reading Comprehension | Essential skill | 3.75 | 4.00 |
| Active Listening | Essential skill | 3.75 | 3.88 |
| Speaking | Essential skill | 3.50 | 3.50 |
| Critical Thinking | Essential skill | 3.38 | 3.75 |
| Judgment and Decision Making | Transferable skill | 3.25 | 3.00 |
| Social Perceptiveness | Transferable skill | 3.12 | 2.88 |
| Service Orientation | Transferable skill | 3.00 | 3.00 |
| Time Management | Transferable skill | 3.00 | 2.88 |
| Coordination | Transferable skill | 2.88 | 2.88 |
| Complex Problem Solving | Transferable skill | 2.88 | 2.75 |
| Monitoring | Essential skill | 2.88 | 2.75 |
| Persuasion | Transferable skill | 2.75 | 2.88 |
| Active Learning | Essential skill | 2.75 | 2.75 |
| Mathematics | Essential skill | 2.75 | 2.50 |
| Negotiation | Transferable skill | 2.62 | 2.75 |
| Learning Strategies | Essential skill | 2.62 | 2.38 |
| Management of Personnel Resources | Transferable skill | 2.25 | 2.25 |
| Instructing | Transferable skill | 2.25 | 2.00 |
| Systems Analysis | Transferable skill | 2.12 | 2.12 |
| Systems Evaluation | Transferable skill | 2.12 | 2.12 |
| Management of Material Resources | Transferable skill | 1.50 | 0.50 |
| Quality Control Analysis | Transferable skill | 1.50 | 0.50 |
| Management of Financial Resources | Transferable skill | 1.38 | 0.38 |
| Operations Monitoring | Transferable skill | 1.38 | 0.38 |
| Programming | Transferable skill | 1.38 | 0.38 |
| Operations Analysis | Transferable skill | 1.25 | not rated |
| Science | Essential skill | 1.25 | not rated |
| Technology Design | Transferable skill | 1.25 | not rated |
| Operation and Control | Transferable skill | 1.12 | not rated |
| Equipment Maintenance | Transferable skill | 1.00 | not rated |
| Equipment Selection | Transferable skill | 1.00 | not rated |
| Installation | Transferable skill | 1.00 | not rated |
| Repairing | Transferable skill | 1.00 | not rated |
| Troubleshooting | Transferable skill | 1.00 | not rated |
Knowledge (33) and abilities (52)
| Name | Importance | Level |
|---|---|---|
| Administrative | 4.43 | 5.51 |
| English Language | 3.95 | 3.78 |
| Customer and Personal Service | 3.77 | 3.92 |
| Economics and Accounting | 3.63 | 3.98 |
| Mathematics | 3.47 | 3.76 |
| Computers and Electronics | 3.37 | 3.84 |
| Administration and Management | 2.92 | 3.32 |
| Public Safety and Security | 2.81 | 2.46 |
| Law and Government | 2.76 | 2.83 |
| Communications and Media | 2.56 | 2.45 |
| Education and Training | 2.39 | 2.53 |
| Production and Processing | 2.39 | 2.03 |
| Personnel and Human Resources | 2.39 | 1.93 |
| Telecommunications | 2.20 | 1.26 |
| Transportation | 1.95 | 0.98 |
| Sales and Marketing | 1.80 | 1.34 |
| Foreign Language | 1.68 | 1.10 |
| Psychology | 1.64 | 1.39 |
| Mechanical | 1.38 | not rated |
| Design | 1.34 | 0.70 |
| Geography | 1.33 | not rated |
| Engineering and Technology | 1.26 | not rated |
| Therapy and Counseling | 1.23 | not rated |
| Chemistry | 1.22 | not rated |
| Physics | 1.22 | not rated |
| Sociology and Anthropology | 1.20 | not rated |
| Philosophy and Theology | 1.19 | not rated |
| Building and Construction | 1.15 | not rated |
| History and Archeology | 1.15 | not rated |
| Food Production | 1.14 | not rated |
| Biology | 1.10 | not rated |
| Medicine and Dentistry | 1.05 | not rated |
| Fine Arts | 1.00 | not rated |
| Name | Importance | Level |
|---|---|---|
| Written Expression | 4.12 | 4.00 |
| Written Comprehension | 4.00 | 4.00 |
| Oral Comprehension | 3.75 | 3.88 |
| Oral Expression | 3.62 | 3.88 |
| Near Vision | 3.62 | 3.62 |
| Problem Sensitivity | 3.38 | 3.00 |
| Speech Clarity | 3.38 | 2.88 |
| Deductive Reasoning | 3.25 | 3.00 |
| Information Ordering | 3.25 | 3.00 |
| Inductive Reasoning | 3.12 | 3.00 |
| Speech Recognition | 3.12 | 3.00 |
| Category Flexibility | 3.00 | 3.00 |
| Fluency of Ideas | 3.00 | 3.00 |
| Selective Attention | 3.00 | 3.00 |
| Originality | 2.88 | 2.75 |
| Flexibility of Closure | 2.75 | 2.62 |
| Number Facility | 2.75 | 2.62 |
| Mathematical Reasoning | 2.62 | 2.62 |
| Speed of Closure | 2.62 | 2.62 |
| Far Vision | 2.50 | 2.25 |
| Perceptual Speed | 2.50 | 2.12 |
| Time Sharing | 2.25 | 1.88 |
| Memorization | 2.12 | 2.00 |
| Visualization | 2.00 | 2.00 |
| Wrist-Finger Speed | 2.00 | 1.62 |
| Auditory Attention | 1.88 | 1.50 |
| Trunk Strength | 1.75 | 1.25 |
| Finger Dexterity | 1.75 | 1.12 |
| Visual Color Discrimination | 1.75 | 1.00 |
| Hearing Sensitivity | 1.62 | 0.75 |
| Depth Perception | 1.25 | not rated |
| Arm-Hand Steadiness | 1.12 | not rated |
| Dynamic Strength | 1.12 | not rated |
| Manual Dexterity | 1.12 | not rated |
| Control Precision | 1.00 | not rated |
| Dynamic Flexibility | 1.00 | not rated |
| Explosive Strength | 1.00 | not rated |
| Extent Flexibility | 1.00 | not rated |
| Glare Sensitivity | 1.00 | not rated |
| Gross Body Coordination | 1.00 | not rated |
| Gross Body Equilibrium | 1.00 | not rated |
| Multilimb Coordination | 1.00 | not rated |
| Night Vision | 1.00 | not rated |
| Peripheral Vision | 1.00 | not rated |
| Rate Control | 1.00 | not rated |
| Reaction Time | 1.00 | not rated |
| Response Orientation | 1.00 | not rated |
| Sound Localization | 1.00 | not rated |
| Spatial Orientation | 1.00 | not rated |
| Speed of Limb Movement | 1.00 | not rated |
| Stamina | 1.00 | not rated |
| Static Strength | 1.00 | not rated |
Software used
Examples from O*NET data. "Hot" and "in demand" are O*NET flags for technologies often listed in job postings.
- Epic Systems in demand
- Microsoft Excel in demand
- Microsoft Office software in demand
- Microsoft Outlook in demand
- Microsoft Word in demand
- Microsoft Access hot
- Microsoft PowerPoint hot
- Microsoft SharePoint hot
- Microsoft Windows hot
- SAP software hot
- Electronic data interchange EDI software
- Electronic health record EHR software
- GE Healthcare Centricity EMR
- Healthcare common procedure coding system HCPCS
- Imaging software
Where it concentrates
Metro areas ranked by BLS location quotient: the occupation's share of the area's jobs divided by its share of all US jobs. Above 1 means more concentrated than the nation. Metros employing fewer than 100 are left out.
| Metro area | Employment | Location quotient | Median annual |
|---|---|---|---|
| San Antonio-New Braunfels, TX | 130 | 4.09 | $48,860 |
| Dallas-Fort Worth-Arlington, TX | 280 | 2.52 | $49,650 |
| New York-Newark-Jersey City, NY-NJ | 330 | 1.28 | $51,650 |
| Los Angeles-Long Beach-Anaheim, CA | 120 | 0.66 | Not available |