JobAfterNext

Patient Representatives

Assist patients in obtaining services, understanding policies and making health care decisions.

Wages

BLS doesn't publish wages for Patient Representatives separately. These are the figures for Health Technologists and Technicians, All Other (29-2099), its parent occupation.

Median annual wage, U.S.$50,290
Employment, U.S.182,610
Median hourly wage$24.18
Annual wage percentiles, U.S., May 2025
10th25thMedian75th90th
$38,180$44,170$50,290$64,340$85,270
By state (51)
StateEmploymentMedian annualLocation quotient
Alabama1,210$43,6000.49
Alaska810$54,0702.13
Arizona3,690$56,3700.97
Arkansas1,100$42,8200.72
California26,540$60,3901.24
Colorado2,470$59,4300.73
Connecticut1,240$51,0300.62
Delaware110$78,6500.19
District of Columbia1,380$55,9201.68
Florida10,130$45,7600.87
Georgia6,360$49,3101.11
Hawaii1,000$59,9001.35
Idaho650$47,2200.65
Illinois4,620$49,9300.65
Indiana2,160$47,9600.58
Iowa1,600$47,9100.87
Kansas700$54,1800.42
Kentucky1,940$49,4100.83
Louisiana3,460$39,7301.52
Maine550$61,4900.73
Maryland1,980$47,7500.61
Massachusetts3,550$60,5000.83
Michigan5,870$48,5201.14
Minnesota2,030$59,5400.58
Mississippi2,070$39,0101.51
Missouri5,900$46,0401.71
Montana310$51,6200.51
Nebraska830$46,1400.69
Nevada1,790$49,6200.98
New Hampshire550$57,5800.69
New Jersey5,830$58,3001.16
New Mexico800$44,2600.78
New York11,910$60,3201.05
North Carolina6,640$46,4801.14
North Dakota500$49,4801.00
Ohio8,590$47,5701.32
Oklahoma1,970$45,3300.98
Oregon1,720$60,3900.75
Pennsylvania13,200$46,7201.85
Rhode Island530$57,8000.90
South Carolina3,050$44,8401.13
South Dakota230$52,9700.43
Tennessee1,110$49,1800.29
Texas15,370$47,8700.93
Utah1,590$47,4900.78
Vermont430$59,4701.20
Virginia4,510$47,3400.93
Washington3,870$62,0900.93
West Virginia760$51,5800.92
Wisconsin3,310$51,3500.96
Wyoming90$80,5200.26

Similar occupations

Similarity is our measure: the cosine of importance x level over all 120 O*NET skills, knowledge areas and abilities. It is not an O*NET finding. More.

#OccupationJob ZoneSimilarity
1Community Health Workers40.977
2Substance Abuse and Behavioral Disorder Counselors50.967
3Child, Family, and School Social Workers40.965
4Social and Human Service Assistants40.964
5Advanced Practice Psychiatric Nurses50.964
6Clinical Neuropsychologists50.960
7Health Education Specialists40.959
8Healthcare Social Workers50.959
9Neuropsychologists50.957
10Naturopathic Physicians50.955

One skill away

Among the 50 occupations most similar to Patient Representatives, those at the same Job Zone or lower, where exactly one skill rated at least 3 in importance needs a level more than 0.75 points higher (on O*NET's 0-7 level scale). Our definition. Change the thresholds.

OccupationSkill to buildLevel gapSimilarity
Psychiatric TechniciansMonitoring0.880.943
First-Line Supervisors of Personal Service WorkersManagement of Personnel Resources1.130.938

Software to learn next

Software used by at least 3 of the 20 occupations most similar to Patient Representatives, excluding software Patient Representatives already lists and any you named. Ranked by how many of them use it, weighted by how much more common it is among them than across all occupations (lift). Our ranking.

SoftwareSimilar jobs using itLift
Patient electronic medical record EMR software7 of 2024.9x
Noldus Information Technology The Observer XT3 of 2034.6x
Netscape Navigator3 of 2023.1x
Statistical software5 of 205.8x
Texas Medical Software SpringCharts EMR3 of 2017.3x
Microsoft Teams4 of 205.8x
Email software11 of 201.8x
Google Meet4 of 204.2x
GE Healthcare Centricity EMR3 of 206.3x
Zoom4 of 203.6x

Skills

From O*NET data. Importance is rated 1 to 5 and level 0 to 7.

SkillTypeImportanceLevel
Active ListeningEssential skill 4.25 4.00
Service OrientationTransferable skill 4.00 3.88
SpeakingEssential skill 4.00 3.88
Reading ComprehensionEssential skill 3.88 3.88
Social PerceptivenessTransferable skill 3.88 3.88
CoordinationTransferable skill 3.88 3.38
Critical ThinkingEssential skill 3.75 3.75
PersuasionTransferable skill 3.62 3.62
Complex Problem SolvingTransferable skill 3.25 3.12
WritingEssential skill 3.12 3.75
Active LearningEssential skill 3.12 3.62
Judgment and Decision MakingTransferable skill 3.12 3.12
MonitoringEssential skill 3.12 3.12
Time ManagementTransferable skill 3.12 3.00
InstructingTransferable skill 3.00 3.00
NegotiationTransferable skill 3.00 3.00
Learning StrategiesEssential skill 2.75 2.88
Systems EvaluationTransferable skill 2.75 2.88
Management of Personnel ResourcesTransferable skill 2.75 2.75
Systems AnalysisTransferable skill 2.50 2.62
MathematicsEssential skill 2.12 2.00
Management of Financial ResourcesTransferable skill 2.00 1.75
Management of Material ResourcesTransferable skill 2.00 1.62
Operations MonitoringTransferable skill 1.88 1.00
ProgrammingTransferable skill 1.88 0.88
ScienceEssential skill 1.75 0.75
Technology DesignTransferable skill 1.75 0.75
Operations AnalysisTransferable skill 1.12not rated
Equipment MaintenanceTransferable skill 1.00not rated
Equipment SelectionTransferable skill 1.00not rated
InstallationTransferable skill 1.00not rated
Operation and ControlTransferable skill 1.00not rated
Quality Control AnalysisTransferable skill 1.00not rated
RepairingTransferable skill 1.00not rated
TroubleshootingTransferable skill 1.00not rated
Knowledge (33) and abilities (52)
Knowledge
NameImportanceLevel
Customer and Personal Service 4.50 5.62
English Language 4.27 5.00
Psychology 4.04 5.50
Medicine and Dentistry 3.92 4.54
Therapy and Counseling 3.58 4.46
Administrative 3.54 4.73
Sociology and Anthropology 3.35 3.88
Education and Training 3.23 3.92
Law and Government 2.96 3.38
Administration and Management 2.85 3.38
Computers and Electronics 2.77 3.62
Public Safety and Security 2.77 3.04
Biology 2.69 2.77
Communications and Media 2.62 3.08
Telecommunications 2.46 2.50
Philosophy and Theology 2.35 2.96
Mathematics 2.23 2.58
Foreign Language 2.15 2.40
Transportation 2.15 2.00
Personnel and Human Resources 2.12 2.23
Sales and Marketing 2.04 2.23
Economics and Accounting 2.04 2.15
Production and Processing 1.88 1.77
Chemistry 1.81 1.46
Geography 1.54 1.23
Engineering and Technology 1.46 0.96
Design 1.42not rated
History and Archeology 1.27not rated
Physics 1.23not rated
Fine Arts 1.15not rated
Mechanical 1.15not rated
Food Production 1.12not rated
Building and Construction 1.04not rated
Abilities
NameImportanceLevel
Oral Comprehension 4.12 3.88
Oral Expression 4.12 3.88
Near Vision 3.88 3.88
Written Comprehension 3.88 3.88
Written Expression 3.88 3.88
Speech Recognition 3.88 3.75
Speech Clarity 3.88 3.50
Deductive Reasoning 3.88 3.38
Problem Sensitivity 3.75 3.75
Inductive Reasoning 3.75 3.38
Information Ordering 3.50 3.00
Category Flexibility 3.00 3.00
Flexibility of Closure 3.00 2.88
Selective Attention 3.00 2.88
Fluency of Ideas 2.88 2.88
Originality 2.75 2.88
Far Vision 2.75 2.75
Speed of Closure 2.75 2.75
Memorization 2.62 2.62
Perceptual Speed 2.62 2.50
Time Sharing 2.38 2.38
Number Facility 2.12 2.25
Mathematical Reasoning 2.12 2.12
Auditory Attention 2.12 2.00
Trunk Strength 2.12 2.00
Hearing Sensitivity 2.00 2.00
Visual Color Discrimination 2.00 2.00
Visualization 2.00 1.75
Finger Dexterity 1.62 1.12
Stamina 1.50 1.00
Dynamic Strength 1.50 0.50
Arm-Hand Steadiness 1.38 0.75
Gross Body Coordination 1.38 0.75
Depth Perception 1.38 0.38
Extent Flexibility 1.38 0.38
Gross Body Equilibrium 1.38 0.38
Static Strength 1.38 0.38
Multilimb Coordination 1.25not rated
Wrist-Finger Speed 1.12not rated
Control Precision 1.00not rated
Dynamic Flexibility 1.00not rated
Explosive Strength 1.00not rated
Glare Sensitivity 1.00not rated
Manual Dexterity 1.00not rated
Night Vision 1.00not rated
Peripheral Vision 1.00not rated
Rate Control 1.00not rated
Reaction Time 1.00not rated
Response Orientation 1.00not rated
Sound Localization 1.00not rated
Spatial Orientation 1.00not rated
Speed of Limb Movement 1.00not rated

Software used

Examples from O*NET data. "Hot" and "in demand" are O*NET flags for technologies often listed in job postings.

All 38
  • Patient satisfaction assessment software
  • Pemimic Patient Relations Suite
  • Peminic Patient Safety & Quality Suite
  • PracticeWorks Systems Kodak WINOMS CS
  • Prognosis Solutions ResolvPRM
  • Scheduling software
  • Web browser software
  • rL Solutions Feedback MonitorPro

Where it concentrates

BLS doesn't publish wages for Patient Representatives separately. These are the figures for Health Technologists and Technicians, All Other (29-2099), its parent occupation.

Metro areas ranked by BLS location quotient: the occupation's share of the area's jobs divided by its share of all US jobs. Above 1 means more concentrated than the nation. Metros employing fewer than 100 are left out.

Metro areaEmploymentLocation quotientMedian annual
Springfield, MO1,1504.37$38,080
Altoona, PA2203.22$40,870
Shreveport-Bossier City, LA5502.87$40,460
Kennewick-Richland, WA4202.75$105,650
Pinehurst-Southern Pines, NC1402.70$47,710
Sumter, SC1102.63$40,230
Rochester, MN3602.52$60,930
Kalamazoo-Portage, MI3602.50$47,530
Pittsburgh, PA3,1002.37$45,210
Rome, GA1202.35$38,650

More metros, other thresholds