First-Line Supervisors of Personal Service Workers
Supervise and coordinate activities of personal service workers.
- O*NET-SOC code
39-1022.00 - Preparation Job Zone Three: Medium Preparation Needed
Wages
Median annual wage, U.S.$48,590
Employment, U.S.114,110
Median hourly wage$23.36
| 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|
| $34,010 | $39,050 | $48,590 | $61,100 | $75,330 |
By state (51)
| State | Employment | Median annual | Location quotient |
|---|---|---|---|
| Alabama | 1,280 | $40,810 | 0.83 |
| Alaska | 330 | $49,380 | 1.36 |
| Arizona | 1,620 | $47,690 | 0.68 |
| Arkansas | 960 | $39,420 | 1.01 |
| California | 9,390 | $56,110 | 0.70 |
| Colorado | 3,160 | $54,530 | 1.50 |
| Connecticut | 1,740 | $52,720 | 1.39 |
| Delaware | 340 | $48,940 | 0.96 |
| District of Columbia | 260 | $56,670 | 0.51 |
| Florida | 6,250 | $47,330 | 0.86 |
| Georgia | 2,790 | $46,080 | 0.78 |
| Hawaii | 740 | $54,950 | 1.61 |
| Idaho | 700 | $46,860 | 1.11 |
| Illinois | 2,670 | $49,150 | 0.60 |
| Indiana | 1,950 | $48,590 | 0.83 |
| Iowa | 770 | $38,780 | 0.67 |
| Kansas | 270 | $47,370 | 0.25 |
| Kentucky | 840 | $41,490 | 0.57 |
| Louisiana | 1,330 | $38,670 | 0.93 |
| Maine | 410 | $52,780 | 0.88 |
| Maryland | 4,010 | $51,510 | 1.98 |
| Massachusetts | 1,600 | $53,740 | 0.60 |
| Michigan | 2,010 | $42,740 | 0.62 |
| Minnesota | 2,530 | $51,160 | 1.17 |
| Mississippi | 980 | $37,910 | 1.15 |
| Missouri | 1,600 | $43,720 | 0.74 |
| Montana | 360 | $48,320 | 0.97 |
| Nebraska | 840 | $46,010 | 1.12 |
| Nevada | 1,760 | $44,290 | 1.55 |
| New Hampshire | 670 | $50,580 | 1.34 |
| New Jersey | 4,640 | $54,330 | 1.47 |
| New Mexico | 580 | $49,100 | 0.91 |
| New York | 8,580 | $58,900 | 1.21 |
| North Carolina | 3,510 | $45,400 | 0.97 |
| North Dakota | 360 | $50,390 | 1.14 |
| Ohio | 2,390 | $39,660 | 0.59 |
| Oklahoma | 1,470 | $37,390 | 1.18 |
| Oregon | 2,300 | $58,240 | 1.59 |
| Pennsylvania | 8,980 | $47,990 | 2.02 |
| Rhode Island | 460 | $60,680 | 1.25 |
| South Carolina | 2,040 | $44,100 | 1.21 |
| South Dakota | 340 | $49,860 | 1.02 |
| Tennessee | 1,980 | $46,510 | 0.82 |
| Texas | 11,470 | $45,560 | 1.11 |
| Utah | 930 | $44,010 | 0.73 |
| Vermont | 200 | $58,490 | 0.91 |
| Virginia | 2,950 | $48,990 | 0.98 |
| Washington | 1,440 | $59,980 | 0.55 |
| West Virginia | 400 | $38,120 | 0.77 |
| Wisconsin | 4,740 | $46,350 | 2.20 |
| Wyoming | 200 | $45,610 | 0.96 |
Similar occupations
Similarity is our measure: the cosine of importance x level over all 120 O*NET skills, knowledge areas and abilities. It is not an O*NET finding. More.
Circles are the 20 most similar occupations, coloured by Job Zone. Lines join pairs where one is among the other's 10 most similar; darker lines are pairs O*NET also lists as related. Drag a circle to move it out of the way; select one to open it.
One skill away
Among the 50 occupations most similar to First-Line Supervisors of Personal Service Workers, those at the same Job Zone or lower, where exactly one skill rated at least 3 in importance needs a level more than 0.75 points higher (on O*NET's 0-7 level scale). Our definition. Change the thresholds.
| Occupation | Skill to build | Level gap | Similarity |
|---|---|---|---|
| Funeral Home Managers | Service Orientation | 1.00 | 0.950 |
| Patient Representatives | Service Orientation | 0.88 | 0.938 |
| Eligibility Interviewers, Government Programs | Writing | 0.76 | 0.937 |
Software to learn next
Software used by at least 3 of the 20 occupations most similar to First-Line Supervisors of Personal Service Workers, excluding software First-Line Supervisors of Personal Service Workers already lists and any you named. Ranked by how many of them use it, weighted by how much more common it is among them than across all occupations (lift). Our ranking.
| Software | Similar jobs using it | Lift |
|---|---|---|
| Microsoft Publisher | 9 of 20 | 4.4x |
| Payroll software | 3 of 20 | 8.1x |
| 7 of 20 | 2.4x | |
| Delphi Technology | 4 of 20 | 4.3x |
| GroupMe | 3 of 20 | 5.1x |
| Oracle Taleo | 3 of 20 | 4.8x |
| Google Ads | 3 of 20 | 4.6x |
| Yardi software | 3 of 20 | 4.3x |
| Corel WordPerfect Office Suite | 4 of 20 | 2.9x |
| Social media sites | 3 of 20 | 3.2x |
Skills
From O*NET data. Importance is rated 1 to 5 and level 0 to 7.
| Skill | Type | Importance | Level |
|---|---|---|---|
| Active Listening | Essential skill | 3.88 | 3.88 |
| Critical Thinking | Essential skill | 3.88 | 3.88 |
| Management of Personnel Resources | Transferable skill | 3.75 | 3.88 |
| Social Perceptiveness | Transferable skill | 3.75 | 3.88 |
| Speaking | Essential skill | 3.75 | 3.75 |
| Time Management | Transferable skill | 3.75 | 3.75 |
| Coordination | Transferable skill | 3.75 | 3.62 |
| Reading Comprehension | Essential skill | 3.62 | 3.75 |
| Service Orientation | Transferable skill | 3.62 | 3.00 |
| Persuasion | Transferable skill | 3.50 | 3.00 |
| Monitoring | Essential skill | 3.25 | 3.62 |
| Writing | Essential skill | 3.25 | 3.12 |
| Instructing | Transferable skill | 3.25 | 3.00 |
| Judgment and Decision Making | Transferable skill | 3.25 | 3.00 |
| Learning Strategies | Essential skill | 3.12 | 3.12 |
| Active Learning | Essential skill | 3.12 | 3.00 |
| Complex Problem Solving | Transferable skill | 3.12 | 3.00 |
| Negotiation | Transferable skill | 3.00 | 3.00 |
| Systems Analysis | Transferable skill | 3.00 | 2.88 |
| Systems Evaluation | Transferable skill | 3.00 | 2.88 |
| Quality Control Analysis | Transferable skill | 2.62 | 2.50 |
| Operations Monitoring | Transferable skill | 2.25 | 2.12 |
| Mathematics | Essential skill | 2.12 | 2.12 |
| Management of Material Resources | Transferable skill | 2.12 | 2.00 |
| Management of Financial Resources | Transferable skill | 2.12 | 1.88 |
| Operations Analysis | Transferable skill | 1.88 | 1.25 |
| Operation and Control | Transferable skill | 1.88 | 1.00 |
| Troubleshooting | Transferable skill | 1.88 | 1.00 |
| Technology Design | Transferable skill | 1.62 | 0.62 |
| Science | Essential skill | 1.38 | 0.50 |
| Programming | Transferable skill | 1.25 | not rated |
| Equipment Maintenance | Transferable skill | 1.00 | not rated |
| Equipment Selection | Transferable skill | 1.00 | not rated |
| Installation | Transferable skill | 1.00 | not rated |
| Repairing | Transferable skill | 1.00 | not rated |
Knowledge (33) and abilities (52)
| Name | Importance | Level |
|---|---|---|
| Customer and Personal Service | 4.79 | 6.44 |
| English Language | 4.30 | 4.60 |
| Administration and Management | 4.22 | 3.80 |
| Public Safety and Security | 3.82 | 3.95 |
| Psychology | 3.81 | 4.77 |
| Personnel and Human Resources | 3.67 | 4.22 |
| Education and Training | 3.61 | 4.57 |
| Administrative | 3.48 | 4.10 |
| Computers and Electronics | 3.41 | 4.32 |
| Medicine and Dentistry | 2.89 | 2.79 |
| Sales and Marketing | 2.70 | 2.25 |
| Mathematics | 2.58 | 2.71 |
| Therapy and Counseling | 2.57 | 2.43 |
| Communications and Media | 2.42 | 1.90 |
| Sociology and Anthropology | 2.41 | 1.81 |
| Transportation | 2.38 | 2.04 |
| Chemistry | 2.29 | 2.14 |
| Food Production | 2.25 | 1.18 |
| Law and Government | 2.21 | not rated |
| Production and Processing | 2.16 | not rated |
| Mechanical | 2.02 | 1.80 |
| Telecommunications | 1.96 | 1.28 |
| Engineering and Technology | 1.91 | not rated |
| Building and Construction | 1.90 | not rated |
| Biology | 1.85 | 1.70 |
| Economics and Accounting | 1.81 | 2.05 |
| Philosophy and Theology | 1.80 | 2.07 |
| Physics | 1.57 | not rated |
| Foreign Language | 1.52 | 0.87 |
| Geography | 1.48 | not rated |
| Design | 1.45 | not rated |
| Fine Arts | 1.18 | not rated |
| History and Archeology | 1.03 | not rated |
| Name | Importance | Level |
|---|---|---|
| Oral Comprehension | 4.00 | 3.88 |
| Oral Expression | 4.00 | 3.88 |
| Problem Sensitivity | 3.88 | 3.75 |
| Speech Recognition | 3.75 | 3.75 |
| Written Comprehension | 3.75 | 3.62 |
| Speech Clarity | 3.75 | 3.38 |
| Deductive Reasoning | 3.50 | 3.50 |
| Written Expression | 3.25 | 3.50 |
| Near Vision | 3.25 | 3.12 |
| Inductive Reasoning | 3.12 | 3.12 |
| Information Ordering | 3.12 | 3.00 |
| Category Flexibility | 3.00 | 3.00 |
| Fluency of Ideas | 3.00 | 3.00 |
| Originality | 3.00 | 3.00 |
| Selective Attention | 3.00 | 2.88 |
| Far Vision | 2.88 | 2.88 |
| Time Sharing | 2.88 | 2.88 |
| Flexibility of Closure | 2.62 | 2.50 |
| Trunk Strength | 2.62 | 2.50 |
| Perceptual Speed | 2.50 | 2.62 |
| Auditory Attention | 2.50 | 2.00 |
| Visualization | 2.12 | 2.12 |
| Arm-Hand Steadiness | 2.12 | 2.00 |
| Mathematical Reasoning | 2.12 | 2.00 |
| Stamina | 2.12 | 2.00 |
| Extent Flexibility | 2.00 | 2.00 |
| Hearing Sensitivity | 2.00 | 2.00 |
| Memorization | 2.00 | 2.00 |
| Number Facility | 2.00 | 2.00 |
| Speed of Closure | 2.00 | 2.00 |
| Finger Dexterity | 2.00 | 1.75 |
| Manual Dexterity | 2.00 | 1.75 |
| Visual Color Discrimination | 2.00 | 1.75 |
| Dynamic Strength | 2.00 | 1.38 |
| Gross Body Coordination | 2.00 | 1.00 |
| Wrist-Finger Speed | 2.00 | 1.00 |
| Static Strength | 1.88 | 1.62 |
| Multilimb Coordination | 1.88 | 1.25 |
| Gross Body Equilibrium | 1.88 | 0.88 |
| Depth Perception | 1.75 | 0.75 |
| Control Precision | 1.62 | 0.50 |
| Explosive Strength | 1.50 | 0.50 |
| Response Orientation | 1.25 | not rated |
| Dynamic Flexibility | 1.00 | not rated |
| Glare Sensitivity | 1.00 | not rated |
| Night Vision | 1.00 | not rated |
| Peripheral Vision | 1.00 | not rated |
| Rate Control | 1.00 | not rated |
| Reaction Time | 1.00 | not rated |
| Sound Localization | 1.00 | not rated |
| Spatial Orientation | 1.00 | not rated |
| Speed of Limb Movement | 1.00 | not rated |
Software used
Examples from O*NET data. "Hot" and "in demand" are O*NET flags for technologies often listed in job postings.
- Microsoft Excel hot
- Microsoft Office software hot
- Microsoft Outlook hot
- Microsoft PowerPoint hot
- Microsoft Word hot
- Inventory management systems
- Timekeeping software
- Web browser software
- Work scheduling software
Where it concentrates
Metro areas ranked by BLS location quotient: the occupation's share of the area's jobs divided by its share of all US jobs. Above 1 means more concentrated than the nation. Metros employing fewer than 100 are left out.
| Metro area | Employment | Location quotient | Median annual |
|---|---|---|---|
| Eau Claire, WI | 230 | 3.60 | $42,580 |
| Johnstown, PA | 110 | 3.03 | $44,870 |
| Erie, PA | 240 | 2.66 | $45,540 |
| Racine-Mount Pleasant, WI | 150 | 2.65 | $45,110 |
| Altoona, PA | 110 | 2.64 | $46,400 |
| Vineland, NJ | 120 | 2.52 | $61,860 |
| Oshkosh-Neenah, WI | 170 | 2.48 | $45,890 |
| La Crosse-Onalaska, WI-MN | 150 | 2.44 | $46,790 |
| Kingston, NY | 110 | 2.42 | $48,840 |
| Jonesboro, AR | 110 | 2.40 | $38,240 |