Hotel, Motel, and Resort Desk Clerks
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
- O*NET-SOC code
43-4081.00 - Preparation Job Zone 1-2: Very Little to Some Preparation Needed
Wages
Median annual wage, U.S.$35,070
Employment, U.S.261,420
Median hourly wage$16.86
| 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|
| $27,120 | $29,810 | $35,070 | $38,100 | $45,470 |
By state (51)
| State | Employment | Median annual | Location quotient |
|---|---|---|---|
| Alabama | 3,910 | $28,050 | 1.10 |
| Alaska | 820 | $37,500 | 1.49 |
| Arizona | 5,540 | $35,880 | 1.02 |
| Arkansas | 2,420 | $28,300 | 1.11 |
| California | 27,810 | $39,360 | 0.91 |
| Colorado | 5,520 | $36,750 | 1.14 |
| Connecticut | 1,490 | $37,000 | 0.52 |
| Delaware | 740 | $35,730 | 0.91 |
| District of Columbia | 1,170 | $47,060 | 0.99 |
| Florida | 23,580 | $35,030 | 1.41 |
| Georgia | 9,490 | $29,130 | 1.15 |
| Hawaii | 2,810 | $59,110 | 2.67 |
| Idaho | 2,130 | $33,870 | 1.47 |
| Illinois | 6,390 | $35,410 | 0.62 |
| Indiana | 4,640 | $33,280 | 0.86 |
| Iowa | 2,790 | $30,590 | 1.07 |
| Kansas | 1,900 | $29,750 | 0.79 |
| Kentucky | 3,890 | $29,970 | 1.16 |
| Louisiana | 4,110 | $27,420 | 1.26 |
| Maine | 1,510 | $37,380 | 1.40 |
| Maryland | 4,020 | $35,860 | 0.87 |
| Massachusetts | 4,530 | $39,400 | 0.74 |
| Michigan | 6,300 | $33,870 | 0.85 |
| Minnesota | 4,430 | $36,320 | 0.89 |
| Mississippi | 3,050 | $27,300 | 1.56 |
| Missouri | 4,400 | $34,560 | 0.89 |
| Montana | 2,660 | $35,330 | 3.09 |
| Nebraska | 1,650 | $31,490 | 0.96 |
| Nevada | 5,040 | $38,900 | 1.93 |
| New Hampshire | 850 | $37,300 | 0.74 |
| New Jersey | 5,000 | $38,110 | 0.69 |
| New Mexico | 2,940 | $29,300 | 2.01 |
| New York | 10,130 | $38,590 | 0.62 |
| North Carolina | 7,530 | $29,900 | 0.91 |
| North Dakota | 1,390 | $34,530 | 1.92 |
| Ohio | 6,320 | $30,630 | 0.68 |
| Oklahoma | 3,090 | $27,630 | 1.08 |
| Oregon | 4,080 | $37,020 | 1.23 |
| Pennsylvania | 7,880 | $31,330 | 0.77 |
| Rhode Island | 530 | $37,840 | 0.63 |
| South Carolina | 5,910 | $30,020 | 1.52 |
| South Dakota | 1,760 | $30,550 | 2.29 |
| Tennessee | 6,930 | $30,160 | 1.26 |
| Texas | 23,690 | $29,630 | 1.00 |
| Utah | 4,120 | $36,250 | 1.41 |
| Vermont | 580 | $44,940 | 1.14 |
| Virginia | 6,560 | $33,270 | 0.95 |
| Washington | 5,630 | $40,460 | 0.94 |
| West Virginia | 1,730 | $26,830 | 1.47 |
| Wisconsin | 5,100 | $35,360 | 1.03 |
| Wyoming | 950 | $35,050 | 2.01 |
Similar occupations
Similarity is our measure: the cosine of importance x level over all 120 O*NET skills, knowledge areas and abilities. It is not an O*NET finding. More.
Circles are the 20 most similar occupations, coloured by Job Zone. Lines join pairs where one is among the other's 10 most similar; darker lines are pairs O*NET also lists as related. Drag a circle to move it out of the way; select one to open it.
| # | Occupation | Job Zone | Similarity |
|---|---|---|---|
| 1 | Customer Service Representatives | 1-2 | 0.968 |
| 2 | Receptionists and Information Clerks | 1-2 | 0.965 |
| 3 | Office Clerks, General | 1-2 | 0.964 |
| 4 | Counter and Rental Clerks | 1-2 | 0.962 |
| 5 | Meeting, Convention, and Event Planners | 4 | 0.962 |
| 6 | Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel | 1-2 | 0.962 |
| 7 | Tellers | 1-2 | 0.962 |
| 8 | Concierges | 1-2 | 0.961 |
| 9 | First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services | 1-2 | 0.960 |
| 10 | First-Line Supervisors of Gambling Services Workers | 1-2 | 0.960 |
One skill away
Among the 50 occupations most similar to Hotel, Motel, and Resort Desk Clerks, those at the same Job Zone or lower, where exactly one skill rated at least 3 in importance needs a level more than 0.75 points higher (on O*NET's 0-7 level scale). Our definition. Change the thresholds.
| Occupation | Skill to build | Level gap | Similarity |
|---|---|---|---|
| Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel | Active Learning | 0.87 | 0.962 |
| Dispatchers, Except Police, Fire, and Ambulance | Speaking | 0.88 | 0.959 |
| Gambling Cage Workers | Mathematics | 0.76 | 0.943 |
Software to learn next
Software used by at least 3 of the 20 occupations most similar to Hotel, Motel, and Resort Desk Clerks, excluding software Hotel, Motel, and Resort Desk Clerks already lists and any you named. Ranked by how many of them use it, weighted by how much more common it is among them than across all occupations (lift). Our ranking.
| Software | Similar jobs using it | Lift |
|---|---|---|
| Microsoft Dynamics | 12 of 20 | 4.7x |
| Medical procedure coding software | 8 of 20 | 8.2x |
| Medical condition coding software | 7 of 20 | 8.1x |
| Billing software | 5 of 20 | 10.5x |
| Alpha Software Alpha Five | 3 of 20 | 46.2x |
| IBM Check Processing Control System CPSC | 3 of 20 | 46.2x |
| St. Paul Travelers e-CARMA | 3 of 20 | 46.2x |
| Google Drive | 7 of 20 | 5.0x |
| Sage 50 Accounting | 6 of 20 | 6.6x |
| Handheld computer device software | 4 of 20 | 16.8x |
Skills
From O*NET data. Importance is rated 1 to 5 and level 0 to 7.
| Skill | Type | Importance | Level |
|---|---|---|---|
| Social Perceptiveness | Transferable skill | 3.75 | 3.25 |
| Speaking | Essential skill | 3.75 | 3.00 |
| Service Orientation | Transferable skill | 3.62 | 3.62 |
| Active Listening | Essential skill | 3.38 | 3.25 |
| Coordination | Transferable skill | 3.12 | 3.12 |
| Reading Comprehension | Essential skill | 3.00 | 3.50 |
| Management of Personnel Resources | Transferable skill | 3.00 | 3.00 |
| Monitoring | Essential skill | 3.00 | 3.00 |
| Time Management | Transferable skill | 3.00 | 3.00 |
| Judgment and Decision Making | Transferable skill | 3.00 | 2.88 |
| Complex Problem Solving | Transferable skill | 3.00 | 2.75 |
| Critical Thinking | Essential skill | 2.88 | 3.50 |
| Instructing | Transferable skill | 2.88 | 2.88 |
| Negotiation | Transferable skill | 2.88 | 2.88 |
| Persuasion | Transferable skill | 2.88 | 2.88 |
| Writing | Essential skill | 2.88 | 2.88 |
| Active Learning | Essential skill | 2.75 | 2.25 |
| Learning Strategies | Essential skill | 2.62 | 2.62 |
| Mathematics | Essential skill | 2.62 | 2.12 |
| Systems Evaluation | Transferable skill | 2.25 | 2.25 |
| Systems Analysis | Transferable skill | 2.25 | 2.12 |
| Operations Monitoring | Transferable skill | 2.12 | 1.50 |
| Quality Control Analysis | Transferable skill | 2.00 | 1.38 |
| Technology Design | Transferable skill | 1.88 | 0.88 |
| Programming | Transferable skill | 1.75 | 0.88 |
| Management of Financial Resources | Transferable skill | 1.62 | 0.88 |
| Management of Material Resources | Transferable skill | 1.38 | 0.75 |
| Troubleshooting | Transferable skill | 1.38 | 0.50 |
| Operation and Control | Transferable skill | 1.12 | not rated |
| Equipment Maintenance | Transferable skill | 1.00 | not rated |
| Equipment Selection | Transferable skill | 1.00 | not rated |
| Installation | Transferable skill | 1.00 | not rated |
| Operations Analysis | Transferable skill | 1.00 | not rated |
| Repairing | Transferable skill | 1.00 | not rated |
| Science | Essential skill | 1.00 | not rated |
Knowledge (33) and abilities (52)
| Name | Importance | Level |
|---|---|---|
| Customer and Personal Service | 4.35 | 4.38 |
| English Language | 4.19 | 4.07 |
| Public Safety and Security | 3.67 | 3.14 |
| Administrative | 3.64 | 4.23 |
| Computers and Electronics | 3.35 | 3.31 |
| Administration and Management | 3.18 | 2.81 |
| Mathematics | 3.05 | 2.98 |
| Sales and Marketing | 2.87 | 2.68 |
| Economics and Accounting | 2.82 | 2.71 |
| Telecommunications | 2.59 | 1.11 |
| Personnel and Human Resources | 2.55 | 2.03 |
| Education and Training | 2.53 | 2.38 |
| Communications and Media | 2.46 | 2.05 |
| Law and Government | 2.31 | 1.60 |
| Psychology | 2.16 | 1.88 |
| Transportation | 2.15 | 1.74 |
| Production and Processing | 2.06 | 1.76 |
| Foreign Language | 2.03 | 1.73 |
| Mechanical | 2.03 | 1.62 |
| Engineering and Technology | 2.02 | 1.39 |
| Chemistry | 1.90 | 1.72 |
| Geography | 1.89 | 1.61 |
| Food Production | 1.88 | 1.66 |
| Sociology and Anthropology | 1.79 | 1.34 |
| Medicine and Dentistry | 1.72 | 1.48 |
| Therapy and Counseling | 1.69 | 1.25 |
| Philosophy and Theology | 1.61 | 1.35 |
| Physics | 1.60 | 0.56 |
| Building and Construction | 1.47 | 0.90 |
| Design | 1.41 | not rated |
| History and Archeology | 1.37 | not rated |
| Biology | 1.27 | not rated |
| Fine Arts | 1.24 | not rated |
| Name | Importance | Level |
|---|---|---|
| Oral Expression | 3.88 | 4.00 |
| Oral Comprehension | 3.88 | 3.75 |
| Speech Recognition | 3.38 | 3.62 |
| Speech Clarity | 3.38 | 3.25 |
| Near Vision | 3.25 | 3.50 |
| Problem Sensitivity | 3.25 | 3.00 |
| Written Comprehension | 3.00 | 3.12 |
| Category Flexibility | 3.00 | 3.00 |
| Deductive Reasoning | 3.00 | 3.00 |
| Information Ordering | 3.00 | 3.00 |
| Written Expression | 3.00 | 3.00 |
| Fluency of Ideas | 2.88 | 3.00 |
| Inductive Reasoning | 2.88 | 3.00 |
| Selective Attention | 2.88 | 2.88 |
| Originality | 2.88 | 2.38 |
| Far Vision | 2.75 | 2.75 |
| Number Facility | 2.75 | 2.38 |
| Mathematical Reasoning | 2.75 | 2.00 |
| Finger Dexterity | 2.50 | 2.00 |
| Flexibility of Closure | 2.25 | 2.25 |
| Time Sharing | 2.25 | 2.25 |
| Auditory Attention | 2.25 | 2.12 |
| Memorization | 2.12 | 2.50 |
| Perceptual Speed | 2.12 | 2.38 |
| Speed of Closure | 2.12 | 2.12 |
| Arm-Hand Steadiness | 2.12 | 2.00 |
| Manual Dexterity | 2.12 | 2.00 |
| Trunk Strength | 2.12 | 2.00 |
| Visual Color Discrimination | 2.12 | 2.00 |
| Visualization | 2.00 | 2.12 |
| Hearing Sensitivity | 2.00 | 1.88 |
| Control Precision | 2.00 | 1.75 |
| Spatial Orientation | 1.75 | 0.75 |
| Static Strength | 1.62 | 1.00 |
| Dynamic Strength | 1.50 | 0.88 |
| Explosive Strength | 1.50 | 0.75 |
| Multilimb Coordination | 1.50 | 0.75 |
| Gross Body Equilibrium | 1.50 | 0.62 |
| Extent Flexibility | 1.38 | 0.62 |
| Depth Perception | 1.38 | 0.50 |
| Gross Body Coordination | 1.38 | 0.50 |
| Stamina | 1.38 | 0.50 |
| Wrist-Finger Speed | 1.25 | not rated |
| Dynamic Flexibility | 1.00 | not rated |
| Glare Sensitivity | 1.00 | not rated |
| Night Vision | 1.00 | not rated |
| Peripheral Vision | 1.00 | not rated |
| Rate Control | 1.00 | not rated |
| Reaction Time | 1.00 | not rated |
| Response Orientation | 1.00 | not rated |
| Sound Localization | 1.00 | not rated |
| Speed of Limb Movement | 1.00 | not rated |
Software used
Examples from O*NET data. "Hot" and "in demand" are O*NET flags for technologies often listed in job postings.
- Microsoft Office software in demand
- Property management system PMS software in demand
- Facebook hot
- Microsoft Excel hot
- Microsoft Outlook hot
- Microsoft PowerPoint hot
- Microsoft Word hot
- Yardi software hot
- ASI FrontDesk
- Blink
- Delphi Technology
- Incident tracking software
- InnQuest roomMaster
- Microsoft Publisher
- Ramesys Hospitality
- Resort Data Processing
Where it concentrates
Metro areas ranked by BLS location quotient: the occupation's share of the area's jobs divided by its share of all US jobs. Above 1 means more concentrated than the nation. Metros employing fewer than 100 are left out.
| Metro area | Employment | Location quotient | Median annual |
|---|---|---|---|
| Flagstaff, AZ | 700 | 6.22 | $36,060 |
| Kahului-Wailuku, HI | 730 | 5.90 | $60,360 |
| Brunswick-St. Simons, GA | 400 | 5.02 | $29,120 |
| Bozeman, MT | 580 | 4.78 | $37,450 |
| Rapid City, SD | 570 | 4.57 | $30,340 |
| Atlantic City-Hammonton, NJ | 1,280 | 4.50 | $36,950 |
| Myrtle Beach-Conway-North Myrtle Beach, SC | 1,090 | 4.42 | $31,430 |
| Hilton Head Island-Bluffton-Port Royal, SC | 530 | 3.84 | $35,550 |
| St. George, UT | 580 | 3.82 | $35,270 |
| Santa Fe, NM | 370 | 3.61 | $33,440 |