Dispatchers, Except Police, Fire, and Ambulance
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
- O*NET-SOC code
43-5032.00 - Preparation Job Zone 1-2: Very Little to Some Preparation Needed
Wages
Median annual wage, U.S.$50,340
Employment, U.S.202,810
Median hourly wage$24.20
| 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|
| $36,030 | $42,750 | $50,340 | $62,450 | $78,140 |
By state (51)
| State | Employment | Median annual | Location quotient |
|---|---|---|---|
| Alabama | 1,780 | $48,790 | 0.64 |
| Alaska | 570 | $56,730 | 1.33 |
| Arizona | 5,690 | $47,880 | 1.35 |
| Arkansas | 1,780 | $47,130 | 1.05 |
| California | 23,970 | $52,350 | 1.01 |
| Colorado | 3,470 | $54,070 | 0.93 |
| Connecticut | 2,220 | $47,960 | 1.01 |
| Delaware | 670 | $57,170 | 1.05 |
| District of Columbia | 300 | $72,260 | 0.33 |
| Florida | 12,550 | $45,880 | 0.97 |
| Georgia | 6,190 | $49,180 | 0.97 |
| Hawaii | 950 | $52,570 | 1.17 |
| Idaho | 1,430 | $49,660 | 1.28 |
| Illinois | $57,240 | ||
| Indiana | 4,090 | $50,060 | 0.98 |
| Iowa | 1,460 | $47,000 | 0.72 |
| Kansas | 1,670 | $47,170 | 0.89 |
| Kentucky | 2,440 | $49,990 | 0.93 |
| Louisiana | 2,980 | $47,050 | 1.18 |
| Maine | 670 | $55,150 | 0.80 |
| Maryland | 3,310 | $51,350 | 0.92 |
| Massachusetts | 3,510 | $55,690 | 0.74 |
| Michigan | 5,390 | $49,490 | 0.94 |
| Minnesota | 2,760 | $59,220 | 0.72 |
| Mississippi | 2,000 | $45,660 | 1.32 |
| Missouri | 4,340 | $51,410 | 1.13 |
| Montana | 810 | $47,140 | 1.22 |
| Nebraska | 1,500 | $53,880 | 1.12 |
| Nevada | 2,840 | $47,920 | 1.40 |
| New Hampshire | 710 | $52,770 | 0.80 |
| New Jersey | 6,420 | $54,590 | 1.15 |
| New Mexico | 1,350 | $43,960 | 1.19 |
| New York | 11,160 | $55,810 | 0.88 |
| North Carolina | 5,740 | $48,230 | 0.89 |
| North Dakota | 600 | $57,580 | 1.08 |
| Ohio | 5,720 | $50,320 | 0.79 |
| Oklahoma | 2,180 | $44,950 | 0.98 |
| Oregon | 3,290 | $54,980 | 1.28 |
| Pennsylvania | 6,670 | $49,960 | 0.84 |
| Rhode Island | 530 | $49,320 | 0.81 |
| South Carolina | 2,440 | $47,550 | 0.81 |
| South Dakota | 860 | $43,920 | 1.44 |
| Tennessee | 4,190 | $49,660 | 0.98 |
| Texas | 23,920 | $47,320 | 1.30 |
| Utah | 2,040 | $51,010 | 0.90 |
| Vermont | 260 | $56,360 | 0.65 |
| Virginia | 5,830 | $50,710 | 1.09 |
| Washington | 4,920 | $59,330 | 1.06 |
| West Virginia | 880 | $46,620 | 0.97 |
| Wisconsin | 3,240 | $52,350 | 0.84 |
| Wyoming | 240 | $48,690 | 0.65 |
Similar occupations
Similarity is our measure: the cosine of importance x level over all 120 O*NET skills, knowledge areas and abilities. It is not an O*NET finding. More.
Circles are the 20 most similar occupations, coloured by Job Zone. Lines join pairs where one is among the other's 10 most similar; darker lines are pairs O*NET also lists as related. Drag a circle to move it out of the way; select one to open it.
| # | Occupation | Job Zone | Similarity |
|---|---|---|---|
| 1 | Hotel, Motel, and Resort Desk Clerks | 1-2 | 0.959 |
| 2 | Administrative Services Managers | 3 | 0.959 |
| 3 | Concierges | 1-2 | 0.956 |
| 4 | Eligibility Interviewers, Government Programs | 3 | 0.955 |
| 5 | Customer Service Representatives | 1-2 | 0.951 |
| 6 | Medical Records Specialists | 3 | 0.951 |
| 7 | Receptionists and Information Clerks | 1-2 | 0.951 |
| 8 | First-Line Supervisors of Office and Administrative Support Workers | 3 | 0.951 |
| 9 | Office Clerks, General | 1-2 | 0.951 |
| 10 | Interviewers, Except Eligibility and Loan | 3 | 0.950 |
One skill away
Among the 50 occupations most similar to Dispatchers, Except Police, Fire, and Ambulance, those at the same Job Zone or lower, where exactly one skill rated at least 3 in importance needs a level more than 0.75 points higher (on O*NET's 0-7 level scale). Our definition. Change the thresholds.
| Occupation | Skill to build | Level gap | Similarity |
|---|---|---|---|
| Concierges | Service Orientation | 1.12 | 0.956 |
| Travel Guides | Service Orientation | 1.00 | 0.942 |
| Reservation and Transportation Ticket Agents and Travel Clerks | Service Orientation | 0.87 | 0.940 |
| First-Line Supervisors of Gambling Services Workers | Instructing | 0.88 | 0.939 |
Software to learn next
Software used by at least 3 of the 20 occupations most similar to Dispatchers, Except Police, Fire, and Ambulance, excluding software Dispatchers, Except Police, Fire, and Ambulance already lists and any you named. Ranked by how many of them use it, weighted by how much more common it is among them than across all occupations (lift). Our ranking.
| Software | Similar jobs using it | Lift |
|---|---|---|
| Microsoft Publisher | 10 of 20 | 4.9x |
| Work scheduling software | 6 of 20 | 11.1x |
| Blackbaud The Raiser's Edge | 7 of 20 | 7.3x |
| Medical procedure coding software | 7 of 20 | 7.2x |
| FileMaker Pro | 9 of 20 | 4.4x |
| Yardi software | 6 of 20 | 8.7x |
| Oracle PeopleSoft | 8 of 20 | 4.7x |
| Medical condition coding software | 6 of 20 | 6.9x |
| Google Drive | 7 of 20 | 5.0x |
| Delphi Technology | 6 of 20 | 6.4x |
Skills
From O*NET data. Importance is rated 1 to 5 and level 0 to 7.
| Skill | Type | Importance | Level |
|---|---|---|---|
| Active Listening | Essential skill | 4.00 | 3.88 |
| Speaking | Essential skill | 4.00 | 3.88 |
| Coordination | Transferable skill | 3.88 | 3.62 |
| Monitoring | Essential skill | 3.88 | 3.25 |
| Reading Comprehension | Essential skill | 3.75 | 3.25 |
| Time Management | Transferable skill | 3.75 | 3.12 |
| Critical Thinking | Essential skill | 3.12 | 3.75 |
| Complex Problem Solving | Transferable skill | 3.12 | 3.00 |
| Social Perceptiveness | Transferable skill | 3.12 | 3.00 |
| Judgment and Decision Making | Transferable skill | 3.12 | 2.88 |
| Service Orientation | Transferable skill | 3.12 | 2.88 |
| Writing | Essential skill | 3.12 | 2.88 |
| Active Learning | Essential skill | 3.00 | 2.88 |
| Systems Analysis | Transferable skill | 2.88 | 2.75 |
| Persuasion | Transferable skill | 2.75 | 2.88 |
| Learning Strategies | Essential skill | 2.75 | 2.75 |
| Systems Evaluation | Transferable skill | 2.75 | 2.75 |
| Instructing | Transferable skill | 2.75 | 2.50 |
| Negotiation | Transferable skill | 2.62 | 2.75 |
| Management of Personnel Resources | Transferable skill | 2.38 | 2.75 |
| Mathematics | Essential skill | 2.12 | 2.00 |
| Quality Control Analysis | Transferable skill | 2.00 | 1.88 |
| Operations Monitoring | Transferable skill | 2.00 | 1.75 |
| Management of Material Resources | Transferable skill | 1.88 | 1.38 |
| Management of Financial Resources | Transferable skill | 1.75 | 1.00 |
| Operations Analysis | Transferable skill | 1.62 | 0.75 |
| Technology Design | Transferable skill | 1.62 | 0.75 |
| Troubleshooting | Transferable skill | 1.62 | 0.62 |
| Programming | Transferable skill | 1.38 | 0.38 |
| Operation and Control | Transferable skill | 1.25 | not rated |
| Science | Essential skill | 1.12 | not rated |
| Equipment Maintenance | Transferable skill | 1.00 | not rated |
| Equipment Selection | Transferable skill | 1.00 | not rated |
| Installation | Transferable skill | 1.00 | not rated |
| Repairing | Transferable skill | 1.00 | not rated |
Knowledge (33) and abilities (52)
| Name | Importance | Level |
|---|---|---|
| Customer and Personal Service | 4.34 | 5.48 |
| Public Safety and Security | 4.02 | 3.88 |
| Administration and Management | 3.86 | 4.28 |
| Administrative | 3.74 | 4.63 |
| English Language | 3.53 | 3.82 |
| Transportation | 3.46 | 3.57 |
| Personnel and Human Resources | 3.25 | 3.15 |
| Computers and Electronics | 3.07 | 3.30 |
| Education and Training | 2.77 | 3.25 |
| Psychology | 2.52 | 2.68 |
| Mathematics | 2.41 | 2.38 |
| Law and Government | 2.19 | 2.07 |
| Geography | 2.18 | 1.91 |
| Communications and Media | 2.10 | 1.92 |
| Telecommunications | 2.06 | 1.55 |
| Sociology and Anthropology | 2.04 | 1.66 |
| Economics and Accounting | 2.01 | 1.82 |
| Production and Processing | 1.97 | 1.83 |
| Sales and Marketing | 1.91 | 1.40 |
| Foreign Language | 1.81 | 1.33 |
| Mechanical | 1.74 | 1.29 |
| Engineering and Technology | 1.64 | 1.07 |
| Design | 1.60 | not rated |
| Physics | 1.48 | not rated |
| Philosophy and Theology | 1.43 | not rated |
| Chemistry | 1.35 | not rated |
| Building and Construction | 1.31 | not rated |
| Therapy and Counseling | 1.23 | not rated |
| History and Archeology | 1.15 | not rated |
| Biology | 1.13 | not rated |
| Medicine and Dentistry | 1.07 | not rated |
| Fine Arts | 1.00 | not rated |
| Food Production | 1.00 | not rated |
| Name | Importance | Level |
|---|---|---|
| Speech Recognition | 4.00 | 4.12 |
| Oral Comprehension | 4.00 | 4.00 |
| Oral Expression | 4.00 | 4.00 |
| Speech Clarity | 4.00 | 4.00 |
| Near Vision | 3.75 | 3.75 |
| Deductive Reasoning | 3.75 | 3.62 |
| Problem Sensitivity | 3.62 | 3.25 |
| Written Comprehension | 3.62 | 3.25 |
| Written Expression | 3.62 | 3.25 |
| Selective Attention | 3.25 | 3.12 |
| Information Ordering | 3.12 | 3.00 |
| Inductive Reasoning | 3.00 | 3.12 |
| Category Flexibility | 3.00 | 3.00 |
| Far Vision | 2.88 | 2.88 |
| Speed of Closure | 2.88 | 2.88 |
| Fluency of Ideas | 2.88 | 2.75 |
| Perceptual Speed | 2.88 | 2.75 |
| Time Sharing | 2.88 | 2.75 |
| Originality | 2.75 | 2.75 |
| Flexibility of Closure | 2.75 | 2.62 |
| Memorization | 2.62 | 2.50 |
| Finger Dexterity | 2.62 | 2.12 |
| Auditory Attention | 2.50 | 2.25 |
| Mathematical Reasoning | 2.25 | 2.25 |
| Number Facility | 2.25 | 2.25 |
| Visualization | 2.25 | 2.12 |
| Hearing Sensitivity | 2.25 | 2.00 |
| Control Precision | 2.00 | 1.88 |
| Manual Dexterity | 2.00 | 1.38 |
| Visual Color Discrimination | 1.75 | 1.50 |
| Arm-Hand Steadiness | 1.75 | 1.12 |
| Trunk Strength | 1.62 | 1.12 |
| Depth Perception | 1.62 | 0.75 |
| Wrist-Finger Speed | 1.50 | 0.62 |
| Dynamic Strength | 1.12 | not rated |
| Response Orientation | 1.12 | not rated |
| Spatial Orientation | 1.12 | not rated |
| Dynamic Flexibility | 1.00 | not rated |
| Explosive Strength | 1.00 | not rated |
| Extent Flexibility | 1.00 | not rated |
| Glare Sensitivity | 1.00 | not rated |
| Gross Body Coordination | 1.00 | not rated |
| Gross Body Equilibrium | 1.00 | not rated |
| Multilimb Coordination | 1.00 | not rated |
| Night Vision | 1.00 | not rated |
| Peripheral Vision | 1.00 | not rated |
| Rate Control | 1.00 | not rated |
| Reaction Time | 1.00 | not rated |
| Sound Localization | 1.00 | not rated |
| Speed of Limb Movement | 1.00 | not rated |
| Stamina | 1.00 | not rated |
| Static Strength | 1.00 | not rated |
Software used
Examples from O*NET data. "Hot" and "in demand" are O*NET flags for technologies often listed in job postings.
- Microsoft Excel in demand
- Microsoft Office software in demand
- Microsoft Outlook in demand
- Microsoft Word in demand
- Kronos Workforce Timekeeper hot
- Microsoft Access hot
- Microsoft PowerPoint hot
- Microsoft Windows hot
- SAP software hot
- Air-Trak Cloudberry
- Bornemann Associates Flight Plan
- Command Alkon COMMANDconcrete
- Computer aided dispatch software
- Computer aided dispatching auto routing software
- Database software
- Digital Gateway e-automate
- Dr. Dispatch
- ESRI ArcIMS
- Email software
- Geomechanical design analysis GDA software
- Global positioning system GPS software
- Locomotive distribution software
- Microsoft Dynamics
- Rail Traffic Track Warrant Control System
- Resource management software
- Routing software
- Sabre travel agent software
- Scheduling software
- Situation resource tracking software
- TMW PowerSuite
All 33
- Tangier Sky Scheduler View
- Transportation management software
- Web browser software
Where it concentrates
Metro areas ranked by BLS location quotient: the occupation's share of the area's jobs divided by its share of all US jobs. Above 1 means more concentrated than the nation. Metros employing fewer than 100 are left out.
| Metro area | Employment | Location quotient | Median annual |
|---|---|---|---|
| Laredo, TX | 910 | 6.37 | $38,140 |
| Yuba City, CA | 250 | 3.77 | $52,350 |
| Billings, MT | 320 | 2.58 | $44,660 |
| St. George, UT | 270 | 2.28 | $49,970 |
| Odessa, TX | 240 | 2.27 | $56,620 |
| Midland, TX | 350 | 2.21 | $52,780 |
| Sioux Falls, SD-MN | 510 | 2.19 | $49,410 |
| Yuma, AZ | 190 | 2.11 | $44,090 |
| Amarillo, TX | 320 | 1.99 | $48,780 |
| Twin Falls, ID | 130 | 1.93 | $54,740 |