Concierges
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
- O*NET-SOC code
39-6012.00 - Preparation Job Zone 1-2: Very Little to Some Preparation Needed
Wages
Median annual wage, U.S.$38,950
Employment, U.S.49,240
Median hourly wage$18.73
| 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|
| $31,620 | $35,660 | $38,950 | $47,350 | $57,570 |
By state (48)
| State | Employment | Median annual | Location quotient |
|---|---|---|---|
| Alabama | 300 | $30,120 | 0.45 |
| Arizona | 420 | $37,460 | 0.41 |
| Arkansas | 90 | $31,340 | 0.22 |
| California | 5,150 | $43,560 | 0.89 |
| Colorado | 580 | $46,720 | 0.64 |
| Connecticut | 400 | $40,550 | 0.75 |
| Delaware | 40 | $32,420 | 0.25 |
| District of Columbia | 3,000 | $38,230 | 13.48 |
| Florida | 5,380 | $35,660 | 1.71 |
| Georgia | 1,440 | $33,960 | 0.93 |
| Hawaii | 510 | $60,090 | 2.59 |
| Idaho | 250 | $34,760 | 0.93 |
| Illinois | 1,460 | $36,900 | 0.76 |
| Indiana | 250 | $34,160 | 0.25 |
| Iowa | 70 | $40,080 | 0.14 |
| Kansas | 110 | $35,340 | 0.24 |
| Kentucky | 420 | $31,390 | 0.66 |
| Louisiana | 320 | $31,340 | 0.52 |
| Maine | 110 | $45,330 | 0.56 |
| Maryland | 1,130 | $39,950 | 1.29 |
| Massachusetts | $40,120 | ||
| Michigan | 900 | $35,740 | 0.65 |
| Minnesota | $36,880 | ||
| Mississippi | 130 | $35,360 | 0.35 |
| Missouri | 500 | $33,280 | 0.54 |
| Montana | 50 | $37,520 | 0.30 |
| Nebraska | 270 | Not available | 0.84 |
| Nevada | 1,110 | $36,820 | 2.26 |
| New Hampshire | 120 | $38,950 | 0.56 |
| New Jersey | 2,650 | $37,740 | 1.95 |
| New Mexico | 50 | $35,740 | 0.17 |
| New York | 6,040 | $57,570 | 1.97 |
| North Carolina | 660 | $34,780 | 0.42 |
| Ohio | 590 | $35,660 | 0.34 |
| Oklahoma | 430 | $29,930 | 0.79 |
| Oregon | 420 | $38,700 | 0.67 |
| Pennsylvania | 2,160 | $39,560 | 1.13 |
| Rhode Island | $54,850 | ||
| South Carolina | 580 | $34,110 | 0.79 |
| Tennessee | 460 | $35,320 | 0.45 |
| Texas | 2,600 | $36,070 | 0.58 |
| Utah | 250 | $38,550 | 0.46 |
| Vermont | 90 | $45,610 | 0.92 |
| Virginia | 2,170 | $38,050 | 1.67 |
| Washington | 1,320 | $47,330 | 1.18 |
| West Virginia | 40 | $35,130 | 0.20 |
| Wisconsin | 260 | $40,460 | 0.28 |
| Wyoming | 50 | $52,060 | 0.58 |
Similar occupations
Similarity is our measure: the cosine of importance x level over all 120 O*NET skills, knowledge areas and abilities. It is not an O*NET finding. More.
Circles are the 20 most similar occupations, coloured by Job Zone. Lines join pairs where one is among the other's 10 most similar; darker lines are pairs O*NET also lists as related. Drag a circle to move it out of the way; select one to open it.
| # | Occupation | Job Zone | Similarity |
|---|---|---|---|
| 1 | Hotel, Motel, and Resort Desk Clerks | 1-2 | 0.961 |
| 2 | Customer Service Representatives | 1-2 | 0.956 |
| 3 | Dispatchers, Except Police, Fire, and Ambulance | 1-2 | 0.956 |
| 4 | Eligibility Interviewers, Government Programs | 3 | 0.955 |
| 5 | Travel Agents | 3 | 0.955 |
| 6 | Reservation and Transportation Ticket Agents and Travel Clerks | 1-2 | 0.951 |
| 7 | Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel | 1-2 | 0.950 |
| 8 | Meeting, Convention, and Event Planners | 4 | 0.950 |
| 9 | Talent Directors | 4 | 0.946 |
| 10 | Travel Guides | 1-2 | 0.944 |
One skill away
Among the 50 occupations most similar to Concierges, those at the same Job Zone or lower, where exactly one skill rated at least 3 in importance needs a level more than 0.75 points higher (on O*NET's 0-7 level scale). Our definition. Change the thresholds.
| Occupation | Skill to build | Level gap | Similarity |
|---|---|---|---|
| Hotel, Motel, and Resort Desk Clerks | Management of Personnel Resources | 1.00 | 0.961 |
| Door-to-Door Sales Workers, News and Street Vendors, and Related Workers | Persuasion | 1.00 | 0.942 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | Reading Comprehension | 0.88 | 0.933 |
Software to learn next
Software used by at least 3 of the 20 occupations most similar to Concierges, excluding software Concierges already lists and any you named. Ranked by how many of them use it, weighted by how much more common it is among them than across all occupations (lift). Our ranking.
| Software | Similar jobs using it | Lift |
|---|---|---|
| Zoom | 7 of 20 | 6.2x |
| 10 of 20 | 3.4x | |
| Microsoft Dynamics | 9 of 20 | 3.5x |
| FileMaker Pro | 6 of 20 | 2.9x |
| Database software | 8 of 20 | 2.2x |
| Blackbaud The Raiser's Edge | 4 of 20 | 4.2x |
| Email software | 10 of 20 | 1.7x |
| Intuit QuickBooks | 5 of 20 | 2.7x |
| 4 of 20 | 3.5x | |
| Salesforce software | 5 of 20 | 2.6x |
Skills
From O*NET data. Importance is rated 1 to 5 and level 0 to 7.
| Skill | Type | Importance | Level |
|---|---|---|---|
| Service Orientation | Transferable skill | 4.00 | 4.00 |
| Active Listening | Essential skill | 4.00 | 3.88 |
| Speaking | Essential skill | 4.00 | 3.38 |
| Social Perceptiveness | Transferable skill | 4.00 | 3.00 |
| Coordination | Transferable skill | 3.50 | 3.00 |
| Critical Thinking | Essential skill | 3.00 | 3.50 |
| Judgment and Decision Making | Transferable skill | 3.00 | 3.00 |
| Persuasion | Transferable skill | 3.00 | 3.00 |
| Reading Comprehension | Essential skill | 3.00 | 3.00 |
| Time Management | Transferable skill | 3.00 | 2.88 |
| Monitoring | Essential skill | 3.00 | 2.75 |
| Complex Problem Solving | Transferable skill | 2.88 | 2.88 |
| Active Learning | Essential skill | 2.88 | 2.75 |
| Writing | Essential skill | 2.75 | 3.00 |
| Negotiation | Transferable skill | 2.75 | 2.88 |
| Learning Strategies | Essential skill | 2.00 | 2.12 |
| Instructing | Transferable skill | 2.00 | 2.00 |
| Management of Personnel Resources | Transferable skill | 2.00 | 2.00 |
| Mathematics | Essential skill | 2.00 | 2.00 |
| Systems Analysis | Transferable skill | 2.00 | 2.00 |
| Systems Evaluation | Transferable skill | 2.00 | 2.00 |
| Management of Financial Resources | Transferable skill | 1.75 | 0.88 |
| Management of Material Resources | Transferable skill | 1.75 | 0.88 |
| Technology Design | Transferable skill | 1.75 | 0.88 |
| Operations Monitoring | Transferable skill | 1.38 | 0.38 |
| Operations Analysis | Transferable skill | 1.25 | not rated |
| Programming | Transferable skill | 1.25 | not rated |
| Quality Control Analysis | Transferable skill | 1.25 | not rated |
| Troubleshooting | Transferable skill | 1.25 | not rated |
| Equipment Maintenance | Transferable skill | 1.00 | not rated |
| Equipment Selection | Transferable skill | 1.00 | not rated |
| Installation | Transferable skill | 1.00 | not rated |
| Operation and Control | Transferable skill | 1.00 | not rated |
| Repairing | Transferable skill | 1.00 | not rated |
| Science | Essential skill | 1.00 | not rated |
Knowledge (33) and abilities (52)
| Name | Importance | Level |
|---|---|---|
| Customer and Personal Service | 4.73 | 4.45 |
| English Language | 4.41 | 4.14 |
| Administrative | 3.27 | 4.43 |
| Transportation | 3.14 | 3.10 |
| Administration and Management | 2.91 | 3.67 |
| Computers and Electronics | 2.86 | 3.14 |
| Public Safety and Security | 2.82 | 2.24 |
| Sales and Marketing | 2.68 | 2.57 |
| Psychology | 2.64 | 2.95 |
| Communications and Media | 2.64 | 2.29 |
| Geography | 2.59 | 2.40 |
| Personnel and Human Resources | 2.45 | 2.86 |
| Fine Arts | 2.43 | 1.57 |
| Education and Training | 2.41 | 2.24 |
| Economics and Accounting | 2.36 | 1.90 |
| Law and Government | 2.36 | 1.81 |
| Foreign Language | 2.32 | 2.14 |
| Sociology and Anthropology | 2.27 | 2.14 |
| Telecommunications | 2.23 | 1.10 |
| Mathematics | 2.14 | 2.14 |
| History and Archeology | 2.00 | 1.43 |
| Production and Processing | 1.91 | 1.24 |
| Philosophy and Theology | 1.86 | 2.32 |
| Therapy and Counseling | 1.73 | 1.43 |
| Food Production | 1.59 | 1.23 |
| Medicine and Dentistry | 1.59 | 0.95 |
| Design | 1.50 | 1.00 |
| Engineering and Technology | 1.50 | 0.62 |
| Chemistry | 1.41 | 0.77 |
| Physics | 1.36 | 0.41 |
| Biology | 1.33 | 0.55 |
| Mechanical | 1.32 | 0.73 |
| Building and Construction | 1.23 | not rated |
| Name | Importance | Level |
|---|---|---|
| Oral Comprehension | 4.12 | 4.00 |
| Oral Expression | 4.12 | 4.00 |
| Speech Recognition | 3.88 | 4.00 |
| Speech Clarity | 3.88 | 3.88 |
| Problem Sensitivity | 3.50 | 3.12 |
| Deductive Reasoning | 3.50 | 3.00 |
| Information Ordering | 3.12 | 3.00 |
| Fluency of Ideas | 3.00 | 3.00 |
| Near Vision | 3.00 | 3.00 |
| Originality | 3.00 | 3.00 |
| Written Expression | 3.00 | 3.00 |
| Inductive Reasoning | 3.00 | 2.88 |
| Written Comprehension | 3.00 | 2.88 |
| Category Flexibility | 2.88 | 2.88 |
| Selective Attention | 2.88 | 2.62 |
| Time Sharing | 2.75 | 2.00 |
| Memorization | 2.62 | 2.88 |
| Far Vision | 2.62 | 2.75 |
| Flexibility of Closure | 2.38 | 2.00 |
| Speed of Closure | 2.25 | 2.12 |
| Auditory Attention | 2.12 | 2.00 |
| Number Facility | 2.00 | 2.12 |
| Mathematical Reasoning | 2.00 | 2.00 |
| Perceptual Speed | 2.00 | 2.00 |
| Trunk Strength | 2.00 | 1.88 |
| Hearing Sensitivity | 2.00 | 1.25 |
| Visual Color Discrimination | 2.00 | 1.12 |
| Visualization | 1.88 | 1.75 |
| Wrist-Finger Speed | 1.75 | 0.88 |
| Static Strength | 1.62 | 1.00 |
| Depth Perception | 1.50 | 0.75 |
| Arm-Hand Steadiness | 1.50 | 0.50 |
| Finger Dexterity | 1.50 | 0.50 |
| Gross Body Coordination | 1.50 | 0.50 |
| Spatial Orientation | 1.38 | 0.50 |
| Explosive Strength | 1.38 | 0.38 |
| Gross Body Equilibrium | 1.38 | 0.38 |
| Multilimb Coordination | 1.38 | 0.38 |
| Stamina | 1.38 | 0.38 |
| Dynamic Strength | 1.25 | not rated |
| Manual Dexterity | 1.12 | not rated |
| Peripheral Vision | 1.12 | not rated |
| Control Precision | 1.00 | not rated |
| Dynamic Flexibility | 1.00 | not rated |
| Extent Flexibility | 1.00 | not rated |
| Glare Sensitivity | 1.00 | not rated |
| Night Vision | 1.00 | not rated |
| Rate Control | 1.00 | not rated |
| Reaction Time | 1.00 | not rated |
| Response Orientation | 1.00 | not rated |
| Sound Localization | 1.00 | not rated |
| Speed of Limb Movement | 1.00 | not rated |
Software used
Examples from O*NET data. "Hot" and "in demand" are O*NET flags for technologies often listed in job postings.
- Microsoft Excel in demand
- Microsoft Office software in demand
- Microsoft Outlook in demand
- Microsoft PowerPoint hot
- Microsoft Word hot
- Yardi software hot
- Billing software
- Budgeting software
- Delphi Technology
- Mapping software
- Microsoft Publisher
- Web browser software
- Work scheduling software
Where it concentrates
Metro areas ranked by BLS location quotient: the occupation's share of the area's jobs divided by its share of all US jobs. Above 1 means more concentrated than the nation. Metros employing fewer than 100 are left out.
| Metro area | Employment | Location quotient | Median annual |
|---|---|---|---|
| Kahului-Wailuku, HI | 200 | 8.55 | $63,430 |
| Washington-Arlington-Alexandria, DC-VA-MD-WV | 4,650 | 4.68 | $38,810 |
| Orlando-Kissimmee-Sanford, FL | 1,290 | 2.88 | $35,670 |
| New York-Newark-Jersey City, NY-NJ | 7,630 | 2.54 | $51,190 |
| Las Vegas-Henderson-North Las Vegas, NV | 900 | 2.49 | $36,810 |
| Miami-Fort Lauderdale-West Palm Beach, FL | 2,140 | 2.40 | $35,870 |
| Santa Rosa-Petaluma, CA | 120 | 1.90 | $42,930 |
| Reno, NV | 170 | 1.89 | $36,920 |
| Atlantic City-Hammonton, NJ | 100 | 1.84 | $37,190 |
| Naples-Marco Island, FL | 100 | 1.82 | $39,060 |