Counter and Rental Clerks
Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.
- O*NET-SOC code
41-2021.00 - Preparation Job Zone 1-2: Very Little to Some Preparation Needed
Wages
Median annual wage, U.S.$41,300
Employment, U.S.400,810
Median hourly wage$19.86
| 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|
| $29,800 | $35,630 | $41,300 | $50,190 | $65,370 |
By state (51)
| State | Employment | Median annual | Location quotient |
|---|---|---|---|
| Alabama | 8,010 | $35,170 | 1.47 |
| Alaska | 660 | $43,450 | 0.78 |
| Arizona | 11,080 | $43,920 | 1.33 |
| Arkansas | 3,560 | $34,940 | 1.06 |
| California | 67,770 | $45,010 | 1.44 |
| Colorado | 13,900 | $46,240 | 1.88 |
| Connecticut | 3,060 | $39,490 | 0.70 |
| Delaware | 870 | $38,600 | 0.70 |
| District of Columbia | 480 | $53,760 | 0.26 |
| Florida | 27,160 | $37,870 | 1.06 |
| Georgia | 11,490 | $38,590 | 0.91 |
| Hawaii | 1,700 | $44,420 | 1.05 |
| Idaho | 2,070 | $39,370 | 0.94 |
| Illinois | 8,440 | $38,140 | 0.54 |
| Indiana | 7,990 | $36,680 | 0.97 |
| Iowa | 1,900 | $38,960 | 0.47 |
| Kansas | 2,990 | $39,090 | 0.81 |
| Kentucky | 2,960 | $38,990 | 0.57 |
| Louisiana | 3,740 | $34,910 | 0.75 |
| Maine | 1,180 | $46,870 | 0.71 |
| Maryland | 4,060 | $39,490 | 0.57 |
| Massachusetts | 8,220 | $44,070 | 0.88 |
| Michigan | 13,410 | $39,350 | 1.18 |
| Minnesota | 4,710 | $44,850 | 0.62 |
| Mississippi | 2,820 | $36,160 | 0.94 |
| Missouri | 4,880 | $37,920 | 0.64 |
| Montana | 1,490 | $43,900 | 1.13 |
| Nebraska | 3,960 | $36,450 | 1.50 |
| Nevada | 2,460 | $39,140 | 0.61 |
| New Hampshire | 1,590 | $47,250 | 0.90 |
| New Jersey | 9,540 | $48,900 | 0.86 |
| New Mexico | 2,360 | $35,580 | 1.05 |
| New York | 18,320 | $46,270 | 0.73 |
| North Carolina | 17,580 | $38,230 | 1.38 |
| North Dakota | 1,460 | $44,620 | 1.32 |
| Ohio | 9,400 | $38,590 | 0.66 |
| Oklahoma | 3,920 | $37,160 | 0.89 |
| Oregon | 5,450 | $43,820 | 1.07 |
| Pennsylvania | 10,780 | $42,910 | 0.69 |
| Rhode Island | 840 | $46,360 | 0.65 |
| South Carolina | 6,280 | $37,340 | 1.06 |
| South Dakota | 690 | $36,400 | 0.58 |
| Tennessee | 7,640 | $37,960 | 0.90 |
| Texas | 36,600 | $37,250 | 1.01 |
| Utah | 3,280 | $37,550 | 0.73 |
| Vermont | 750 | $48,430 | 0.96 |
| Virginia | 12,910 | $45,540 | 1.22 |
| Washington | 14,600 | $47,820 | 1.59 |
| West Virginia | 2,300 | $34,780 | 1.27 |
| Wisconsin | 6,600 | $45,720 | 0.87 |
| Wyoming | 900 | $43,860 | 1.24 |
Similar occupations
Similarity is our measure: the cosine of importance x level over all 120 O*NET skills, knowledge areas and abilities. It is not an O*NET finding. More.
Circles are the 20 most similar occupations, coloured by Job Zone. Lines join pairs where one is among the other's 10 most similar; darker lines are pairs O*NET also lists as related. Drag a circle to move it out of the way; select one to open it.
| # | Occupation | Job Zone | Similarity |
|---|---|---|---|
| 1 | Cashiers | 1-2 | 0.971 |
| 2 | Postal Service Clerks | 1-2 | 0.965 |
| 3 | Tellers | 1-2 | 0.964 |
| 4 | Retail Salespersons | 1-2 | 0.964 |
| 5 | Travel Guides | 1-2 | 0.963 |
| 6 | Hotel, Motel, and Resort Desk Clerks | 1-2 | 0.962 |
| 7 | Parts Salespersons | 1-2 | 0.962 |
| 8 | Customer Service Representatives | 1-2 | 0.959 |
| 9 | First-Line Supervisors of Retail Sales Workers | 1-2 | 0.954 |
| 10 | Office Clerks, General | 1-2 | 0.954 |
One skill away
Among the 50 occupations most similar to Counter and Rental Clerks, those at the same Job Zone or lower, where exactly one skill rated at least 3 in importance needs a level more than 0.75 points higher (on O*NET's 0-7 level scale). Our definition. Change the thresholds.
| Occupation | Skill to build | Level gap | Similarity |
|---|---|---|---|
| Parts Salespersons | Active Listening | 0.76 | 0.962 |
| Customer Service Representatives | Active Listening | 0.88 | 0.959 |
| Reservation and Transportation Ticket Agents and Travel Clerks | Active Listening | 0.88 | 0.945 |
| Concierges | Active Listening | 0.76 | 0.942 |
Software to learn next
Software used by at least 3 of the 20 occupations most similar to Counter and Rental Clerks, excluding software Counter and Rental Clerks already lists and any you named. Ranked by how many of them use it, weighted by how much more common it is among them than across all occupations (lift). Our ranking.
| Software | Similar jobs using it | Lift |
|---|---|---|
| Handheld computer device software | 4 of 20 | 16.8x |
| Social media sites | 6 of 20 | 6.4x |
| 9 of 20 | 3.1x | |
| 6 of 20 | 5.2x | |
| Yardi software | 5 of 20 | 7.2x |
| Microsoft Dynamics | 8 of 20 | 3.1x |
| Google Drive | 6 of 20 | 4.3x |
| Sage 50 Accounting | 5 of 20 | 5.5x |
| SmugMug Flickr | 5 of 20 | 5.2x |
| Data entry software | 4 of 20 | 6.8x |
Skills
From O*NET data. Importance is rated 1 to 5 and level 0 to 7.
| Skill | Type | Importance | Level |
|---|---|---|---|
| Active Listening | Essential skill | 3.75 | 3.12 |
| Service Orientation | Transferable skill | 3.38 | 3.25 |
| Speaking | Essential skill | 3.38 | 3.00 |
| Reading Comprehension | Essential skill | 3.25 | 3.12 |
| Critical Thinking | Essential skill | 3.12 | 2.88 |
| Social Perceptiveness | Transferable skill | 3.12 | 2.88 |
| Coordination | Transferable skill | 3.00 | 3.00 |
| Writing | Essential skill | 3.00 | 3.00 |
| Monitoring | Essential skill | 3.00 | 2.88 |
| Time Management | Transferable skill | 3.00 | 2.38 |
| Negotiation | Transferable skill | 2.88 | 2.88 |
| Persuasion | Transferable skill | 2.88 | 2.88 |
| Judgment and Decision Making | Transferable skill | 2.88 | 2.25 |
| Complex Problem Solving | Transferable skill | 2.75 | 2.38 |
| Active Learning | Essential skill | 2.75 | 2.25 |
| Instructing | Transferable skill | 2.50 | 2.62 |
| Management of Personnel Resources | Transferable skill | 2.38 | 2.25 |
| Operations Monitoring | Transferable skill | 2.38 | 2.25 |
| Mathematics | Essential skill | 2.25 | 2.25 |
| Learning Strategies | Essential skill | 2.12 | 2.00 |
| Management of Material Resources | Transferable skill | 2.12 | 1.88 |
| Operation and Control | Transferable skill | 2.00 | 2.00 |
| Systems Analysis | Transferable skill | 2.00 | 1.88 |
| Systems Evaluation | Transferable skill | 2.00 | 1.88 |
| Management of Financial Resources | Transferable skill | 2.00 | 1.75 |
| Quality Control Analysis | Transferable skill | 1.62 | 1.00 |
| Troubleshooting | Transferable skill | 1.62 | 1.00 |
| Equipment Selection | Transferable skill | 1.62 | 0.75 |
| Technology Design | Transferable skill | 1.62 | 0.75 |
| Equipment Maintenance | Transferable skill | 1.62 | 0.62 |
| Repairing | Transferable skill | 1.62 | 0.62 |
| Programming | Transferable skill | 1.38 | 0.50 |
| Installation | Transferable skill | 1.00 | not rated |
| Operations Analysis | Transferable skill | 1.00 | not rated |
| Science | Essential skill | 1.00 | not rated |
Knowledge (33) and abilities (52)
| Name | Importance | Level |
|---|---|---|
| Customer and Personal Service | 4.45 | 4.40 |
| English Language | 3.72 | 3.01 |
| Administrative | 3.50 | 3.93 |
| Sales and Marketing | 3.42 | 3.48 |
| Administration and Management | 3.05 | 3.46 |
| Mathematics | 3.01 | 2.37 |
| Transportation | 2.74 | 2.46 |
| Computers and Electronics | 2.65 | 3.05 |
| Public Safety and Security | 2.50 | 2.06 |
| Production and Processing | 2.50 | 1.83 |
| Communications and Media | 2.41 | 1.98 |
| Economics and Accounting | 2.33 | 1.85 |
| Education and Training | 2.31 | 1.97 |
| Telecommunications | 2.16 | 1.38 |
| Personnel and Human Resources | 2.08 | 1.77 |
| Psychology | 2.06 | 1.78 |
| Design | 1.88 | 1.37 |
| Geography | 1.85 | 1.46 |
| Law and Government | 1.83 | 1.23 |
| Mechanical | 1.76 | 1.34 |
| Sociology and Anthropology | 1.70 | 1.21 |
| Philosophy and Theology | 1.64 | 1.03 |
| Foreign Language | 1.64 | 0.94 |
| Chemistry | 1.62 | 1.31 |
| Engineering and Technology | 1.40 | not rated |
| Food Production | 1.40 | not rated |
| Physics | 1.33 | 0.61 |
| Fine Arts | 1.31 | 0.61 |
| Therapy and Counseling | 1.28 | not rated |
| Medicine and Dentistry | 1.26 | not rated |
| Biology | 1.22 | not rated |
| Building and Construction | 1.18 | not rated |
| History and Archeology | 1.05 | not rated |
| Name | Importance | Level |
|---|---|---|
| Oral Comprehension | 4.00 | 3.88 |
| Oral Expression | 3.88 | 3.75 |
| Speech Recognition | 3.62 | 3.38 |
| Speech Clarity | 3.62 | 3.25 |
| Near Vision | 3.38 | 3.12 |
| Written Comprehension | 3.25 | 3.12 |
| Information Ordering | 3.12 | 3.00 |
| Problem Sensitivity | 3.12 | 2.75 |
| Selective Attention | 3.00 | 3.00 |
| Written Expression | 3.00 | 3.00 |
| Deductive Reasoning | 2.88 | 2.88 |
| Far Vision | 2.88 | 2.75 |
| Inductive Reasoning | 2.88 | 2.75 |
| Number Facility | 2.88 | 2.75 |
| Category Flexibility | 2.75 | 2.88 |
| Flexibility of Closure | 2.75 | 2.62 |
| Perceptual Speed | 2.75 | 2.12 |
| Mathematical Reasoning | 2.62 | 2.38 |
| Fluency of Ideas | 2.62 | 2.12 |
| Control Precision | 2.38 | 2.50 |
| Memorization | 2.38 | 2.12 |
| Finger Dexterity | 2.38 | 2.00 |
| Multilimb Coordination | 2.38 | 2.00 |
| Trunk Strength | 2.38 | 2.00 |
| Auditory Attention | 2.25 | 2.12 |
| Originality | 2.25 | 2.12 |
| Time Sharing | 2.12 | 2.62 |
| Arm-Hand Steadiness | 2.12 | 2.12 |
| Hearing Sensitivity | 2.12 | 2.00 |
| Speed of Closure | 2.12 | 2.00 |
| Extent Flexibility | 2.12 | 1.38 |
| Wrist-Finger Speed | 2.12 | 1.38 |
| Visualization | 2.00 | 2.12 |
| Manual Dexterity | 2.00 | 2.00 |
| Static Strength | 2.00 | 2.00 |
| Visual Color Discrimination | 2.00 | 2.00 |
| Depth Perception | 2.00 | 1.88 |
| Response Orientation | 2.00 | 1.75 |
| Reaction Time | 2.00 | 1.62 |
| Gross Body Coordination | 2.00 | 1.50 |
| Stamina | 2.00 | 1.38 |
| Dynamic Strength | 2.00 | 1.12 |
| Gross Body Equilibrium | 2.00 | 1.12 |
| Rate Control | 2.00 | 1.12 |
| Peripheral Vision | 1.62 | 0.88 |
| Sound Localization | 1.62 | 0.62 |
| Night Vision | 1.50 | 0.75 |
| Spatial Orientation | 1.50 | 0.75 |
| Glare Sensitivity | 1.50 | 0.62 |
| Speed of Limb Movement | 1.50 | 0.50 |
| Explosive Strength | 1.38 | 0.50 |
| Dynamic Flexibility | 1.00 | not rated |
Software used
Examples from O*NET data. "Hot" and "in demand" are O*NET flags for technologies often listed in job postings.
- Microsoft Excel in demand
- Microsoft Office software in demand
- Microsoft Outlook in demand
- Microsoft PowerPoint hot
- Microsoft Word hot
- Oracle Database hot
- Database software
- Inventory management systems
Where it concentrates
Metro areas ranked by BLS location quotient: the occupation's share of the area's jobs divided by its share of all US jobs. Above 1 means more concentrated than the nation. Metros employing fewer than 100 are left out.
| Metro area | Employment | Location quotient | Median annual |
|---|---|---|---|
| Daphne-Fairhope-Foley, AL | 670 | 3.00 | $33,810 |
| Kahului-Wailuku, HI | 400 | 2.11 | $47,030 |
| Grand Junction, CO | 360 | 2.09 | $44,060 |
| Casper, WY | 210 | 2.04 | $38,480 |
| Lake Havasu City-Kingman, AZ | 290 | 1.99 | $37,650 |
| Colorado Springs, CO | 1,600 | 1.97 | $43,510 |
| Spokane-Spokane Valley, WA | 1,290 | 1.96 | $46,420 |
| Fayetteville, NC | 660 | 1.94 | $35,850 |
| Victoria, TX | 190 | 1.91 | $34,940 |
| Wilmington, NC | 940 | 1.91 | $37,900 |