Computer User Support Specialists
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
- O*NET-SOC code
15-1232.00 - Preparation Job Zone Three: Medium Preparation Needed
Wages
Median annual wage, U.S.$61,860
Employment, U.S.717,190
Median hourly wage$29.74
| 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|
| $40,980 | $49,000 | $61,860 | $79,040 | $100,540 |
By state (51)
| State | Employment | Median annual | Location quotient |
|---|---|---|---|
| Alabama | 7,360 | $49,630 | 0.75 |
| Alaska | 950 | $63,110 | 0.63 |
| Arizona | 18,780 | $61,410 | 1.26 |
| Arkansas | 4,390 | $46,360 | 0.73 |
| California | 74,490 | $79,570 | 0.89 |
| Colorado | 16,740 | $71,900 | 1.26 |
| Connecticut | 9,300 | $70,210 | 1.19 |
| Delaware | 1,890 | $62,160 | 0.85 |
| District of Columbia | 3,140 | $80,950 | 0.97 |
| Florida | 51,220 | $58,740 | 1.12 |
| Georgia | 25,980 | $60,440 | 1.15 |
| Hawaii | 2,440 | $56,760 | 0.84 |
| Idaho | 3,650 | $59,170 | 0.92 |
| Illinois | 26,060 | $59,860 | 0.93 |
| Indiana | 13,540 | $56,510 | 0.92 |
| Iowa | 6,140 | $58,810 | 0.85 |
| Kansas | 6,780 | $56,150 | 1.02 |
| Kentucky | 9,460 | $57,850 | 1.03 |
| Louisiana | 4,780 | $52,440 | 0.54 |
| Maine | 2,810 | $60,890 | 0.95 |
| Maryland | 12,200 | $64,750 | 0.96 |
| Massachusetts | 17,570 | $75,070 | 1.05 |
| Michigan | 22,090 | $56,240 | 1.09 |
| Minnesota | 15,320 | $63,630 | 1.13 |
| Mississippi | 3,830 | $52,230 | 0.71 |
| Missouri | 13,510 | $59,770 | 1.00 |
| Montana | 1,640 | $58,460 | 0.69 |
| Nebraska | 6,380 | $60,830 | 1.35 |
| Nevada | 6,560 | $57,870 | 0.92 |
| New Hampshire | 3,910 | $60,660 | 1.24 |
| New Jersey | 18,200 | $64,470 | 0.92 |
| New Mexico | 3,290 | $53,280 | 0.82 |
| New York | 39,100 | $72,560 | 0.88 |
| North Carolina | 23,100 | $60,120 | 1.01 |
| North Dakota | 1,400 | $61,310 | 0.71 |
| Ohio | 22,370 | $59,720 | 0.87 |
| Oklahoma | 9,600 | $52,040 | 1.22 |
| Oregon | 8,850 | $62,840 | 0.98 |
| Pennsylvania | 30,560 | $58,670 | 1.09 |
| Rhode Island | 1,780 | $62,510 | 0.77 |
| South Carolina | 9,880 | $52,080 | 0.93 |
| South Dakota | 1,240 | $48,260 | 0.59 |
| Tennessee | 11,920 | $55,990 | 0.79 |
| Texas | 72,030 | $59,490 | 1.11 |
| Utah | 11,120 | $61,110 | 1.39 |
| Vermont | 1,630 | $63,030 | 1.16 |
| Virginia | 20,910 | $65,040 | 1.10 |
| Washington | 21,860 | $75,220 | 1.33 |
| West Virginia | 2,250 | $55,350 | 0.69 |
| Wisconsin | 12,400 | $58,810 | 0.91 |
| Wyoming | 790 | $65,100 | 0.61 |
Similar occupations
Similarity is our measure: the cosine of importance x level over all 120 O*NET skills, knowledge areas and abilities. It is not an O*NET finding. More.
Circles are the 20 most similar occupations, coloured by Job Zone. Lines join pairs where one is among the other's 10 most similar; darker lines are pairs O*NET also lists as related. Drag a circle to move it out of the way; select one to open it.
| # | Occupation | Job Zone | Similarity |
|---|---|---|---|
| 1 | Computer Network Support Specialists | 4 | 0.961 |
| 2 | Information Security Analysts | 4 | 0.952 |
| 3 | Radio Frequency Identification Device Specialists | 4 | 0.946 |
| 4 | Computer, Automated Teller, and Office Machine Repairers | 1-2 | 0.944 |
| 5 | Web Administrators | 4 | 0.942 |
| 6 | Computer Network Architects | 4 | 0.941 |
| 7 | Computer Systems Engineers/Architects | 3 | 0.940 |
| 8 | Telecommunications Engineering Specialists | 3 | 0.939 |
| 9 | Database Administrators | 4 | 0.936 |
| 10 | Computer Systems Analysts | 4 | 0.933 |
One skill away
Among the 50 occupations most similar to Computer User Support Specialists, those at the same Job Zone or lower, where exactly one skill rated at least 3 in importance needs a level more than 0.75 points higher (on O*NET's 0-7 level scale). Our definition. Change the thresholds.
| Occupation | Skill to build | Level gap | Similarity |
|---|---|---|---|
| Parts Salespersons | Persuasion | 0.87 | 0.919 |
| Precision Agriculture Technicians | Mathematics | 1.25 | 0.906 |
Software to learn next
Software used by at least 3 of the 20 occupations most similar to Computer User Support Specialists, excluding software Computer User Support Specialists already lists and any you named. Ranked by how many of them use it, weighted by how much more common it is among them than across all occupations (lift). Our ranking.
| Software | Similar jobs using it | Lift |
|---|---|---|
| Access management software | 6 of 20 | 39.6x |
| Red Hat OpenShift | 7 of 20 | 23.1x |
| Go | 8 of 20 | 13.2x |
| Storage area network SAN software | 6 of 20 | 30.8x |
| Amazon DynamoDB | 7 of 20 | 16.2x |
| Patch and update management software | 5 of 20 | 46.2x |
| Selenium | 7 of 20 | 14.7x |
| Apache Spark | 7 of 20 | 14.0x |
| Network intrusion prevention systems NIPS | 5 of 20 | 38.5x |
| Amazon Elastic Compute Cloud EC2 | 7 of 20 | 12.9x |
Skills
From O*NET data. Importance is rated 1 to 5 and level 0 to 7.
| Skill | Type | Importance | Level |
|---|---|---|---|
| Active Listening | Essential skill | 4.00 | 4.00 |
| Reading Comprehension | Essential skill | 4.00 | 4.00 |
| Speaking | Essential skill | 4.00 | 4.00 |
| Critical Thinking | Essential skill | 3.75 | 3.88 |
| Complex Problem Solving | Transferable skill | 3.62 | 3.25 |
| Writing | Essential skill | 3.50 | 3.12 |
| Judgment and Decision Making | Transferable skill | 3.25 | 3.00 |
| Active Learning | Essential skill | 3.12 | 3.25 |
| Learning Strategies | Essential skill | 3.12 | 3.12 |
| Service Orientation | Transferable skill | 3.12 | 3.12 |
| Monitoring | Essential skill | 3.12 | 3.00 |
| Social Perceptiveness | Transferable skill | 3.12 | 2.75 |
| Instructing | Transferable skill | 3.00 | 3.62 |
| Systems Analysis | Transferable skill | 3.00 | 3.00 |
| Time Management | Transferable skill | 3.00 | 3.00 |
| Operations Monitoring | Transferable skill | 3.00 | 2.88 |
| Troubleshooting | Transferable skill | 3.00 | 2.88 |
| Quality Control Analysis | Transferable skill | 2.88 | 3.00 |
| Systems Evaluation | Transferable skill | 2.88 | 3.00 |
| Coordination | Transferable skill | 2.88 | 2.88 |
| Operation and Control | Transferable skill | 2.88 | 2.88 |
| Persuasion | Transferable skill | 2.62 | 2.38 |
| Operations Analysis | Transferable skill | 2.38 | 2.62 |
| Management of Personnel Resources | Transferable skill | 2.38 | 2.38 |
| Negotiation | Transferable skill | 2.38 | 2.38 |
| Installation | Transferable skill | 2.25 | 2.12 |
| Mathematics | Essential skill | 2.25 | 2.00 |
| Programming | Transferable skill | 2.25 | 2.00 |
| Equipment Maintenance | Transferable skill | 2.12 | 2.00 |
| Repairing | Transferable skill | 2.12 | 2.00 |
| Technology Design | Transferable skill | 2.00 | 1.62 |
| Equipment Selection | Transferable skill | 1.88 | 1.75 |
| Management of Material Resources | Transferable skill | 1.88 | 1.00 |
| Science | Essential skill | 1.75 | 1.25 |
| Management of Financial Resources | Transferable skill | 1.62 | 0.62 |
Knowledge (33) and abilities (52)
| Name | Importance | Level |
|---|---|---|
| Computers and Electronics | 4.93 | 5.89 |
| Customer and Personal Service | 4.12 | 5.62 |
| Telecommunications | 3.85 | 4.64 |
| English Language | 3.79 | 4.42 |
| Education and Training | 3.72 | 4.54 |
| Mechanical | 3.66 | 4.42 |
| Engineering and Technology | 3.62 | 4.14 |
| Administration and Management | 3.60 | 4.34 |
| Administrative | 3.45 | 5.19 |
| Communications and Media | 3.16 | 3.77 |
| Design | 3.09 | 3.26 |
| Production and Processing | 2.83 | 3.14 |
| Personnel and Human Resources | 2.63 | 3.44 |
| Economics and Accounting | 2.49 | 2.22 |
| Public Safety and Security | 2.44 | 2.69 |
| Building and Construction | 2.38 | not rated |
| Mathematics | 2.13 | 2.28 |
| Sales and Marketing | 2.07 | 2.40 |
| Law and Government | 2.03 | 1.95 |
| Philosophy and Theology | 1.80 | not rated |
| Physics | 1.67 | not rated |
| Psychology | 1.62 | 1.53 |
| Geography | 1.54 | not rated |
| History and Archeology | 1.34 | not rated |
| Chemistry | 1.32 | not rated |
| Foreign Language | 1.27 | not rated |
| Sociology and Anthropology | 1.26 | not rated |
| Transportation | 1.26 | not rated |
| Therapy and Counseling | 1.21 | not rated |
| Medicine and Dentistry | 1.08 | not rated |
| Biology | 1.07 | not rated |
| Fine Arts | 1.03 | not rated |
| Food Production | 1.01 | not rated |
| Name | Importance | Level |
|---|---|---|
| Oral Comprehension | 4.00 | 4.00 |
| Oral Expression | 4.00 | 4.00 |
| Written Comprehension | 4.00 | 4.00 |
| Near Vision | 3.88 | 3.75 |
| Written Expression | 3.88 | 3.75 |
| Information Ordering | 3.62 | 3.62 |
| Problem Sensitivity | 3.62 | 3.62 |
| Deductive Reasoning | 3.62 | 3.50 |
| Speech Clarity | 3.62 | 3.25 |
| Speech Recognition | 3.62 | 3.25 |
| Inductive Reasoning | 3.38 | 3.50 |
| Fluency of Ideas | 3.12 | 3.00 |
| Category Flexibility | 3.00 | 3.00 |
| Perceptual Speed | 3.00 | 3.00 |
| Finger Dexterity | 3.00 | 2.88 |
| Selective Attention | 3.00 | 2.88 |
| Originality | 2.88 | 3.00 |
| Flexibility of Closure | 2.88 | 2.88 |
| Visualization | 2.88 | 2.88 |
| Arm-Hand Steadiness | 2.75 | 2.62 |
| Time Sharing | 2.75 | 2.50 |
| Far Vision | 2.75 | 2.38 |
| Memorization | 2.62 | 2.62 |
| Mathematical Reasoning | 2.62 | 2.38 |
| Manual Dexterity | 2.62 | 2.25 |
| Speed of Closure | 2.38 | 2.75 |
| Number Facility | 2.25 | 2.12 |
| Visual Color Discrimination | 2.25 | 1.88 |
| Control Precision | 2.12 | 2.00 |
| Wrist-Finger Speed | 2.12 | 2.00 |
| Static Strength | 2.00 | 1.88 |
| Auditory Attention | 1.88 | 1.75 |
| Trunk Strength | 1.88 | 1.75 |
| Extent Flexibility | 1.88 | 1.62 |
| Multilimb Coordination | 1.88 | 1.62 |
| Hearing Sensitivity | 1.62 | 1.00 |
| Depth Perception | 1.62 | 0.75 |
| Response Orientation | 1.62 | 0.75 |
| Dynamic Strength | 1.62 | 0.62 |
| Rate Control | 1.62 | 0.62 |
| Reaction Time | 1.62 | 0.62 |
| Gross Body Coordination | 1.38 | 0.38 |
| Stamina | 1.38 | 0.38 |
| Explosive Strength | 1.25 | not rated |
| Gross Body Equilibrium | 1.12 | not rated |
| Spatial Orientation | 1.12 | not rated |
| Dynamic Flexibility | 1.00 | not rated |
| Glare Sensitivity | 1.00 | not rated |
| Night Vision | 1.00 | not rated |
| Peripheral Vision | 1.00 | not rated |
| Sound Localization | 1.00 | not rated |
| Speed of Limb Movement | 1.00 | not rated |
Software used
Examples from O*NET data. "Hot" and "in demand" are O*NET flags for technologies often listed in job postings.
- Apple iOS in demand
- Apple macOS in demand
- Linux in demand
- Microsoft Active Directory in demand
- Microsoft Azure software in demand
- Microsoft Excel in demand
- Microsoft Office software in demand
- Microsoft Outlook in demand
- Microsoft Windows in demand
- ServiceNow in demand
- Structured query language SQL in demand
- Firewall software in demand
- AJAX hot
- Adobe Acrobat hot
- Adobe Creative Cloud software hot
- Adobe Illustrator hot
- Adobe InDesign hot
- Adobe Photoshop hot
- Amazon Redshift hot
- Amazon Web Services AWS software hot
- Ansible software hot
- Apache Cassandra hot
- Apache Hadoop hot
- Apache Hive hot
- Apache Kafka hot
- Apache Maven hot
- Apache Subversion SVN hot
- Apache Tomcat hot
- Atlassian Confluence hot
- Atlassian JIRA hot
All 258
- Autodesk AutoCAD hot
- Autodesk Revit hot
- Bash hot
- Bentley MicroStation hot
- C hot
- C# hot
- C++ hot
- Cascading style sheets CSS hot
- Chef hot
- Cisco Webex hot
- Dassault Systemes SolidWorks hot
- Django hot
- Docker hot
- ESRI ArcGIS software hot
- Eclipse IDE hot
- Elasticsearch hot
- Epic Systems hot
- Extensible markup language XML hot
- Facebook hot
- Git hot
- GitHub hot
- Google Android hot
- Google Angular hot
- Google Docs hot
- Hibernate ORM hot
- Hypertext markup language HTML hot
- JUnit hot
- JavaScript hot
- JavaScript Object Notation JSON hot
- MEDITECH software hot
- Marketo Marketing Automation hot
- Microsoft .NET Framework hot
- Microsoft ASP.NET hot
- Microsoft Access hot
- Microsoft Active Server Pages ASP hot
- Microsoft PowerPoint hot
- Microsoft PowerShell hot
- Microsoft Project hot
- Microsoft SQL Server hot
- Microsoft SQL Server Integration Services SSIS hot
- Microsoft SQL Server Reporting Services SSRS hot
- Microsoft SharePoint hot
- Microsoft Teams hot
- Microsoft Visio hot
- Microsoft Visual Basic hot
- Microsoft Visual Basic for Applications VBA hot
- Microsoft Visual Studio hot
- Microsoft Windows Server hot
- Microsoft Word hot
- MongoDB hot
- MySQL hot
- NoSQL hot
- Node.js hot
- Oracle Database hot
- Oracle Java hot
- Oracle PL/SQL hot
- Oracle PeopleSoft hot
- Oracle Primavera Enterprise Project Portfolio Management hot
- PHP hot
- Perl hot
- PostgreSQL hot
- Puppet hot
- Python hot
- Red Hat Enterprise Linux hot
- Ruby hot
- SAP software hot
- SAS hot
- Salesforce software hot
- Shell script hot
- Slack hot
- Splunk Enterprise hot
- Spring Boot hot
- Spring Framework hot
- Swift hot
- Tableau hot
- Teradata Database hot
- The MathWorks MATLAB hot
- Transact-SQL hot
- Trimble SketchUp Pro hot
- UNIX hot
- UNIX Shell hot
- Yardi software hot
- Zoom hot
- jQuery hot
- 3M Post-it App
- Active directory software
- Adobe ActionScript
- Adobe Distiller
- Adobe Dreamweaver
- Advanced business application programming ABAP
- Apache Ant
- Apache Groovy
- Apache HTTP Server
- Apache Pig
- Apache Solr
- Apache Struts
- Apple Final Cut Pro
- Atlassian Bamboo
- Automated installation software
- Blackboard software
- Blink
- Call center software
- Cisco IOS
- Citrix cloud computing software
- Common business oriented language COBOL
- CrossTec NetOp Remote Control
- Customer information control system CICS
- Dartware InterMapper
- Dassault Systemes CATIA
- Data entry software
- Database software
- Defect tracking software
- Delphi Technology
- Deployment software
- Desktop partitioning software
- Disaster recovery software
- Domain name system DNS
- Dropbox
- Drupal
- Dynamic hypertext markup language DHTML
- Element management software
- Encryption software
- Enterprise JavaBeans
- Event log monitor software
- Ext JS
- Extensible hypertext markup language XHTML
- FileMaker Pro
- Flipgrid
- Fund accounting software
- Geographic information system GIS software
- Google Classroom
- Google Drive
- Google Meet
- Google Sites
- Help desk software
- Hewlett Packard HP-UX
- Hewlett Packard LoadRunner
- Human resource management software HRMS
- IBM Cognos Impromptu
- IBM Domino
- IBM InfoSphere DataStage
- IBM Notes
- IBM Power Systems software
- IBM WebSphere
- Information systems integration software
- Integrated development environment IDE software
- Job control language JCL
- KornShell
- LAMP Stack
- LexisNexis
- LogMeIn GoToMeeting
- LogMeIn GoToWebinar
- Lucid IQ CMP
- Mac HelpMate
- McAfee
- Media storage management software
- MicroStrategy
- Microsoft ASP.NET Core MVC
- Microsoft ActiveX
- Microsoft Dynamics
- Microsoft Dynamics GP
- Microsoft Exchange
- Microsoft OneNote
- Microsoft Publisher
- Microsoft Visual Basic Scripting Edition VBScript
- Microsoft Volume Shadow Copy Service
- Microsoft Windows Pre-installation Environment
- Migration software
- Moodle
- Nagios
- National Instruments LabVIEW
- Nearpod
- NetSuite ERP
- Network directory services software
- NortonLifeLock cybersecurity software
- Objective C
- Operating system monitoring software
- Oracle Business Intelligence Enterprise Edition
- Oracle E-Business Suite Financials
- Oracle Fusion Applications
- Oracle Fusion Middleware
- Oracle Hyperion
- Oracle JD Edwards EnterpriseOne
- Oracle JDBC
- Oracle JavaServer Pages JSP
- Oracle Solaris
- Oracle Taleo
- Oracle WebLogic Server
- ParentSquare
- Password management software
- Patch management software
- Perforce Helix software
- Personal computer diagnostic software
- Poll Everywhere
- Qlik Tech QlikView
- Quest Erwin Data Modeler
- Red Hat WildFly
- Relational database management software
- Remote control software
- Remote install server software
- Ruby on Rails
- SAP Business Objects
- SAP Crystal Reports
- Sage 50 Accounting
- Salesforce Visualforce
- Schoology
- Seesaw
- Skype
- SmugMug Flickr
- Software asset management SAM software
- SolarWinds
- Stac Software ReachOut
- StataCorp Stata
- Supervisory control and data acquisition SCADA software
- Symantec LiveState
- Symantec Norton Utilities
- Symantec pcAnywhere
- Tax software
- Ubuntu
- Unified modeling language UML
- VMware
- Veritas NetBackup
- Virtual private networking VPN software
- Virus scanning software
- Voice over internet protocol VoIP system software
- Wireshark
- YouTube
- iPro
Where it concentrates
Metro areas ranked by BLS location quotient: the occupation's share of the area's jobs divided by its share of all US jobs. Above 1 means more concentrated than the nation. Metros employing fewer than 100 are left out.
| Metro area | Employment | Location quotient | Median annual |
|---|---|---|---|
| Carson City, NV | 560 | 3.81 | $93,560 |
| Sacramento-Roseville-Folsom, CA | 13,820 | 2.77 | $106,040 |
| Provo-Orem-Lehi, UT | 3,040 | 2.16 | $59,390 |
| Lansing-East Lansing, MI | 2,050 | 2.05 | $50,840 |
| Boulder, CO | 1,710 | 1.93 | $74,380 |
| Bloomington, IN | 600 | 1.78 | $55,940 |
| Burlington-South Burlington, VT | 950 | 1.71 | $65,070 |
| Sierra Vista-Douglas, AZ | 260 | 1.67 | $54,450 |
| Austin-Round Rock-San Marcos, TX | 9,680 | 1.62 | $61,990 |
| Colorado Springs, CO | 2,350 | 1.61 | $59,930 |